- Serves as the lead point of contact for all customer relationship matters.
- Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
- Develops new business with existing clients and/or identify areas of improvement to meet goals.
- Assists with the training and development of associates, projects, peer to peer ride a longs, organizes & manages sales calls & events.
- Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
- Provides best in class customer service through daily interaction with all internal and external associates and dealers.
- Answers client queries and identify new business opportunities among existing customers.
- Liaises with cross-functional internal teams to improve the entire customer experience.
- Establishes and cultivates relationships with all dealership personnel to support growth targets.
- Provides training on all programs and initiatives.
- Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.
- Facilitates term sheet presentations and collecting financial information and required closing documents.
- Assists their Dealer Lending partners with portfolio and relationship management support.
- Educates the dealerships about new policies and guidelines.
- Conducts sales and finance presentations to demonstrate use of company products.
- Provide enhanced level of service for all captive relationships, dealer groups and new initiatives to meet defined expectations.
- Maintain up to date vendor management for all dealerships within assigned territory.
- Actively promote and support all SC digital offerings.
- Manage aged contract inventory to provide operational support and heightened service to dealer partners.
- Proactively engage dealers on continuous basis regarding SC's dealer management framework to mitigate risk, protect the company and ensure profitability.
- Conducts fraud and portfolio training to support SC efforts in maintaining a positive performing dealer base.
- Actively monitor and support internal departments regarding aged liens and outstanding money owed for all dealers within assigned territory.
- Negotiate impound fees to dealer partners to assist SC in recouping revenue.
- Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers.
- Communicate legal demands to Dealer Principals as needed.
- Work Experience: 3+ years in Auto Finance Sales, Client Relations, Account Management, and/or Relationship Management.
- Education: Bachelor's degree or equivalent work experience in Business, Finance, Marketing, or equivalent field preferred. Equivalent combination of education and experience may be substituted in lieu of degree.
- Live within a 50 mile vicinity of Roanoke due to business needs.
- Flexibility to manage a territory and local travel up to 50% of the time with the occasional overnight, as required.
- Demonstrable ability to communicate, present and influence key stakeholders as appropriate.
- Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits.
- Excellent written and verbal communication and negotiation skills.
- Strong presentation and public speaking skills.
- Strong problem-solving skills.
- Ability to manage time effectively and prioritize multiple tasks.
- Ability to maintain confidentiality.
- Ability to resolve disputes to a level that satisfies all parties.
-
Americorps Richmond, United StatesVHA - Renovation Alliance Systems Coordinator · Virginia Housing Alliance's (VHA) AmeriCorps VISTA project is a statewide intermediary project with 17 Host Sites, all that either work to expand affordable housing opportunities and/or end homelessness throughout the Commonwealth o ...
-
Project Manager
2 weeks ago
GTN Technical Staffing and Consulting Richmond, United States**Project Manager - Restoration and Waterproofing Division** · **Location:** Roanoke, VA and Richmond, VA (2 separate positions, hiring for both locations) · **About Us:** · We are seeking a dedicated Project Manager to join our restoration and waterproofing division in Roanoke, ...
-
Virginia Western Community College Richmond, United States Part timePosting DetailsPosting Summary Working Title Certified Clinical Medical Assistant Instructors (Part-Time) Role Title Certified Clinical Medical Assistant Instructor Role CodeFLSA Exempt Pay BandPosition NumberAgency Virginia Western Community College Division Virginia Western Com ...
-
Marketing Coordinator
1 week ago
Renewal by Andersen of Central VA & Roanoke Richmond, United StatesJob Description · Job Description · Who We Are Looking For · We're on the hunt for a Direct Response Marketing whiz with the charm to match their analytical prowess. If you can juggle ad quality, vendor collaboration, and compliance with a smile, while also spinning segmentation ...
-
Field Engineer
1 week ago
Apex Systems Richmond, United StatesApex Systems is looking to hire someone that has previous hands on hardware experience for our Field Service Technician role in Roanoke, VA. If you are interested in applying please send your resume to [email protected] · Title: Field Service Technician · Location: ROANOKE, V ...
-
Marketing Coordinator
1 week ago
Renewal by Andersen of Central VA & Roanoke Richmond, United StatesJob DescriptionJob Description · Who We Are Looking For · We're on the hunt for a Direct Response Marketing whiz with the charm to match their analytical prowess. If you can juggle ad quality, vendor collaboration, and compliance with a smile, while also spinning segmentation s ...
-
Brand and Marketing Representative
6 days ago
Renewal by Andersen of Central VA & Roanoke Richmond, United StatesJob Description · Job DescriptionA great opportunity is available for an assertive, personable, and persuasive person to join the Events & Retail Marketing Team at Renewal by Andersen of Central VA and Roanoke, as a Brand Ambassador. The challenging (yet fun) job will be at our r ...
-
State of Virginia Richmond, United StatesJob Description · This position works independently with general direction from the Unit Coordinator providing excellent customer service and administrative support to unit faculty and staff. The essential duties to the operation of the unit include administrative, fiscal, and bu ...
-
State of Virginia Richmond, United StatesJob Description · The Extension Area Specialized Agent for Community Health will serve as a key member of the Extension team, working to deliver evidence-based education, developing health program partnerships/collaboration, and support services to communities in the Northeast Di ...
-
Brand Ambassador
2 days ago
Renewal by Andersen of Central VA & Roanoke Richmond, United StatesJob Description · Job DescriptionA great opportunity is available for an assertive, personable, and persuasive person to join the Events & Retail Marketing Team at Renewal by Andersen of Central VA and Roanoke, as a Brand Ambassador. The challenging (yet fun) job will be at our r ...
-
Entry Level Marketing Representative
6 days ago
Renewal by Andersen of Central VA & Roanoke Richmond, United States Full timeJob Description · Job DescriptionA great opportunity is available for an assertive, personable, and persuasive person to join the Events & Retail Marketing Team at Renewal by Andersen of Central Virginia, the most recognized name in Windows, as an Entry-Level Marketing Representa ...
-
Regional Clinical Sales Program Director
1 week ago
Enhabit Inc. Richmond, United StatesOverview · Territory: Richmond, Petersburg, North Chesterfield, Roanoke, Lynchburg, Charlottesville, VA · The Regional Program Director will reside within the territory and will office from one of our agency locations closest to his/her residence within the territory. · 50% trave ...
-
Virginia Jobs Richmond, United StatesJob Description · The Extension Area Specialized Agent for Community Health will serve as a key member of the Extension team, working to deliver evidence-based education, developing health program partnerships/collaboration, and support services to communities in the Northeast D ...
-
assistant/associate/full professor
1 week ago
State of Virginia Ampthill, VA , USA, United StatesWelcome to VCU ... a world unlike any other. · We combine learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U.S. News as one of the 30 most innovative public universities in the country, VCU is a premier, urban, public rese ...
-
Direct Marketing Manager
2 weeks ago
Andersen Corporation/Renewal by Andersen Richmond, United StatesWE ARE: · Renewal by Andersen of Central, Virginia & Roanoke is looking for a Direct Marketing Managerto join its growing team. This is a full-time position in a fast-paced, energetic, deadline-driven environment. This is also an opportunity for the right candidate to become part ...
-
Group Underwriter SR
2 weeks ago
Elevance Health Richmond, United States**Group Underwriter, SR** · **Locations:** **Wallingford, CT; Washington, DC; Wilmington, DE; Miami, FL; Tampa, FL; Atlanta, GA; Midland, GA; Chicago-Willis Tower, IL; Indianapolis, IN; Louisville, KY; Hanover, MD; Woburn, MA; Dearborn, MI; South Portland, ME; Cary, NC; Winston S ...
-
Project Manager Consumer Products
2 days ago
Burns & McDonnell Richmond, United States**Description** · The Project Manager is responsible for managing and overseeing all aspects of work on assigned design/build projects. This includes project safety, coordinating multi-discipline teams, managing schedules, budgets and risks, developing and negotiating proposals, ...
-
Senior Cost Estimator
3 days ago
Unicon Richmond, United StatesWe are currently accepting resumes for a Project Estimator Sr position in Roanoke, VA .This position is Remote . Will consider remote work within clients Eastern Service territory if all of the above criteria is met.Benefits offered: Medical, Vision, Dental, 401 KThe selected can ...
-
Regional Clinical Sales Program Director
1 week ago
Enhabit Home Health & Hospice Richmond, United StatesOverview: · Territory: Richmond, Petersburg, North Chesterfield, Roanoke, Lynchburg, Charlottesville, VA · The Regional Program Director will reside within the territory and will office from one of our agency locations closest to his/her residence within the territory. · 50% tr ...
-
Sharing the Road Regional Team Member
1 week ago
Virginia Jobs Richmond, United StatesJob Description · Help put the Virginia Tech Transportation Institute's research to practice, by delivering in class presentations and hands-on demonstrations to teach the importance of sharing the road with heavy vehicles. VTTI's Sharing the Road program is dedicated to teachin ...
Hybrid Dealer Relationship Manager, Roanoke VA - Richmond, United States - Santander Holdings USA Inc
Description
Hybrid Dealer Relationship Manager, Roanoke VARichmond, United States of AmericaThis is a blended inside and outside sales position that requires the representative to be physically living in the vicinity of Roanoke, VA for business needs. Before applying, please keep in mind that this position does not offer any relocation assistance.
The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures. They focus most of their time deepening relationships with their dealers by day-to-day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office.
Qualifications
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
Bachelor of Science (BS) EnglishPrimary Location: Richmond, VA, REMOTE - Virginia
Other Locations: Virginia-Richmond
Organization: Santander Consumer USA Inc.
By applying, you consent to your information being transmitted by beBee to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Santander Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at