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    Front Desk Agent - Minneapolis, United States - StepStone Hospitality

    StepStone Hospitality
    StepStone Hospitality Minneapolis, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time, Part-time

    Description

    • Register and assign rooms to guests.
    • Issue room key and escort instructions to Guest Service Agent or directly to guest.
    • Sort, and track incoming mail and messages.
    • Transmit and receive messages using all communication avenues.
    • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
    • Keep record of room availability and rate.
    • Compute bill, collect payment, and make change for guests.
    • Make, confirm, and cancel reservations via all communication avenues.
    • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
    • Make reservation, transportation, or entertainment reservations for guest.
    • Deposit guest valuables in hotel safe deposit box.
    • Ability to accurately use various office software.
    • Have a full working knowledge and expertise of each shift including night audit
    Requirements
    • Adjusts to high-pressure conditions and is open to change.
    • Assumes responsibility for personal growth and development.
    • Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
    • Understands and communicates the Stepstone Mission and Core values.
    • Expresses ideas and conveys information clearly, effectively, and professionally.
    • Actively listens to others.
    • Conveys company information, decision, or problems to appropriate parties on a timely basis.
    • Works to resolve disagreements and is respectful of peers and co-workers.
    • Minimum lifting of 20 pounds.
    • Pushing, bending, stooping, upward reaching, manual dexterity.
    • Hearing, writing, reading.
    • Minimum pulling of 20 pounds.
    • Must be able to work AM/PM Shifts, weekends and holidays
    • Other duties may be assigned.
    EOE/M/F/V/D
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