- Excellent analytical and problem-solving skills.
- Budget management experience strongly preferred.
- Preferred knowledge and previous experience in Ophthalmology, ideally in a sub-specialty.
- Responsible for the day-to-day management of assigned sub-specialty administrative department. Leads team through significant structural change and challenges.
- Responsible for creating an atmosphere of respect, cooperation, and equity amongst staff members and instilling a team concept.
- Provides leadership and expertise, sensitivity, and responsiveness to the needs of providers, their patients, and staff members.
- Works closely with providers within the assigned subspecialty or service line to solve problems, address confidential or sensitive issues, and ensure success from a financial, staffing, and patient satisfaction perspective.
- Participates in big picture planning and meets or exceeds objectives and goals set forth by OCB leadership.
- Performs related job duties as required.
- Recruits, trains, and manages staff members to ensure they provide high-quality patient care and customer service.
- Directs and supervises assigned staff members, including conducting regular staff meetings, conducting performance evaluations and development of objectives and goals, workflow planning and scheduling. Makes recommendations on promotions, salary changes, discipline, terminations, and similar actions.
- Participates in the resolution of staff concerns and other personnel issues.
- Actively listens to staff concerns about inefficiencies and daily roadblocks or frustrations and advocates for staff by assisting in conflict resolution.
- Works collaboratively with other Practice Managers to identify Best Practices and standardize administrative policies and procedures, and workflows across sub-specialties to maximize fairness and equity.
- Oversees training of administrative staff to implement established policies, procedures, and workflows and develops core competencies for the team.
- Utilizes reports to review staff performance and metrics.
- Conducts or oversees audits to ensure compliance with established policies, procedures, and workflows, and to identify additional training needs.
- Works collaboratively with providers and clinical management to maximize subspecialty coverage of OCB offices and regions, including managing provider vacation requests.
- Works collaboratively with providers, clinical leads, and clinical management to maximize efficiency of each provider's scheduling template ensuring regular review and as-needed revision.
- Actively cultivates positive relationships with referring providers by ensuring efficient scheduling of referred patients and prompt communication back to referring provider following evaluation and treatment.
- Reviews and assesses Patient Satisfaction Surveys to develop and implement processes to make quality improvements. Monitors survey results monthly.
- Monitors and manages staffing and operating costs to ensure expenses are within budget.
- Monitor, manage and maintain templates including code utilization, template changes, using QGenda to open/close schedules in Epic.
- Effectively monitor specialty SharePoint page including calendars, specialty-specific news, and updates.
- Participates in weekly Practice Manager meetings and monthly service review matrix meetings.
- Oversees ordering of supplies and any allocations that are required for the specialty, staying within the target budget.
- Bachelor's degree or equivalent experience required.
- Minimum of five years of progressive management experience in health care administration.
- Experience with Microsoft Office (Excel, Word, PowerPoint, One Note and Teams). Desirable experience with Microsoft Teams, SharePoint, and Epic.
- Experience with and general knowledge of Lean Six Sigma is desired.
- Has a proven track record of demonstrating the competency to build and lead an effective and cohesive team.
- Strong interpersonal and communication skills to effectively communicate with MDs, staff, and patients.
- Knowledge of Refractive Vision Correction is required. Preferably in the areas of Accommodating IOL's , NTIOL's, LASIK and Cornea Crosslinking.
- Prior experience with Ocular-Plastics, or Plastic Surgery industry and building a cash service line.
- Customer service training and managing cash service lines is highly recommended.
- Health & Dental Insurance- starts 1st Day of Employment
- Paid time off and Paid Holidays
- Health & Dependent Reimbursement Accounts
- 401(k) Plan with Company Contribution
- Co. paid Life and LTD Insurance
- Employee Discounts
-
Practice Manager-Cornea/Oculoplastic Division
2 weeks ago
Ophthalmic Consultants Of Boston Waltham, United StatesJob Description · Job Description Ophthalmic Consultants of Boston (OCB) is currently searching for a Practice Manager. · The Practice Manager- Cornea/Oculoplastic · Division · (PM) has overall responsibility for administrative management of a specific service line or sub-spe ...
-
Practice Manager-Cornea/Oculoplastic Division
2 weeks ago
Ophthalmic Consultants Of Boston Waltham, United StatesOphthalmic Consultants of Boston (OCB) is currently searching for a Practice Manager. · The Practice Manager-Cornea/Oculoplastic Division (PM) has overall responsibility for administrative management of a specific service line or sub-specialty to develop, implement, and monitor ...
-
Ophthalmic Consultants of Boston Waltham, United StatesJob Description · Job DescriptionOphthalmic Consultants of Boston (OCB) is currently searching for a Practice Manager. · The Practice Manager-Cornea/Oculoplastic Division (PM) has overall responsibility for administrative management of a specific service line or sub-specialty to ...
-
Division Manager
1 day ago
Concord Building & Design Center Acton, United StatesAre you looking for a solid company you can grow with? At Concord Building & Design Center, our employees come first. We are looking for a Division Manager of our Concord Kitchen & Design Center location. · We are 100% EMPLOYEE-OWNED and provide a fun, challenging work environmen ...
-
Cornea Regional Business Manager
4 days ago
Glaukos Corporation Burlington, United StatesJob Description · GLAUKOS - CORNEAL HEALTH SALES MANAGER (OH/MI) · * Total Compensation $200k+ * · How will you make an impact? · The Corneal Health Sales Manager responsibilities include developing key growth sales strategies, business development tactics and action plans. Suc ...
-
Neonatology Division Manager
2 weeks ago
Beth Israel Lahey Health Boston, MA, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Job Summary: Works collaboratively with the CAO, Division Chief and faculty to manage ...
-
Managing Legal Counsel, Health Division
1 week ago
Wolters Kluwer Waltham, United StatesThe Managing Legal Counsel will focus on assisting Wolters Kluwer Health ("WKH") navigate the complex regulatory environment for healthcare and health information technology (HIT) in the United States and globally. The Managing Legal Counsel will serve as WKH's subject matter exp ...
-
Adjunct Lecturer, Management Division
1 week ago
Babson College Babson Park, United StatesThe Management Division teaches core curriculum in the undergraduate, MBA and specialized masters programs in the areas of Organizational Behavior and Strategy. We are seeking to hire adjunct faculty members to join the teaching team for our Foundati Lecturer, Management, Adjunct ...
-
Homeless Division Operations Manager
1 week ago
Eliot Community Human Services, Inc. Revere, United States$3,000 Sign-on Bonus Eliot's Homeless Services Division is expanding Eliot is seeking a Operations Manager. Successful candidates will have unwavering compassion, as well as an open mind in terms of pathways to recovery/harm reduction with respect t Operations Manager, Operations ...
-
Shipping Coordinator
4 days ago
ITW Shakeproof Industrial Watertown, United States**Company Description** · The heart and soul of ITW are the more than 48,000 hard-working and dedicated people around the world who thrive in the company's decentralized entrepreneurial culture. ITW's unique culture is a competitive advantage, and the company is working hard to m ...
-
Homeless Division Operations Manager
1 week ago
Eliot Community Human Services Revere, United StatesEliot's Homeless Services Division is expanding Eliot is seeking a Operations Manager. Successful candidates will have unwavering compassion, as well as an open mind in terms of pathways to recovery/harm reduction with respect to substance use disorders. Working knowledge of area ...
-
Homeless Division Operations Manager
1 week ago
Eliot Community Human Services Revere, United StatesResponsibilities: · * Responds to and tracks initial service referrals from centralized referral phone line and email address. Provides pertinent information to respective program director(s) and Division Director as needed. · * Hires, supervises, and completes performance evalua ...
-
Irrigation Division Manager
2 days ago
Client Placement North Charleston, United StatesAre you an Irrigation Expert for Commercial Clients? · Do you have experience with Commercial Landscaping? · Are you located in the North Charleston area? · If yes... we would love to hear from you. (If not please explain in a message why you think this position is still a goo ...
-
Division EHS Manager
1 week ago
ITW Danvers, United StatesCompany Description · ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins ...
-
Division EHS Manager
4 days ago
ITW Performance Polymers Danvers, United StatesJob Description · Job DescriptionCompany Description · ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company's seven industry-leading segments leverage the unique ITW Business Model to drive solid g ...
-
Head Strength and Conditioning Coach
1 week ago
Bentley University Waltham, United StatesJob Description Summary · The Head Strength and Conditioning Coach develops and administers sport-specific strength training programs for university athletic programs, focusing on injury prevention and performance training. They will oversee the strength programing for 23 Divisio ...
-
Lead Executive Assistant
1 week ago
Thermo Fisher Scientific Waltham, United States**Lead Executive Assistant, Instrument and Enterprise Services (IES)** · As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable ou ...
-
Market Development Manager
1 day ago
Thermo Fisher Scientific Waltham, United StatesAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide ou ...
-
Finance Leadership Development Program
1 day ago
Thermo Fisher Scientific Waltham, United StatesWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your car ...
-
Regional Market Development Manager
1 week ago
Thermo Fisher Scientific Waltham, United StatesAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide ou ...
Practice Manager-Cornea/Oculoplastic Division - Watertown, United States - Ophthalmic Consultants Of Boston
Description
Ophthalmic Consultants of Boston (OCB) is currently searching for a Practice Manager.
The Practice Manager-Cornea/Oculoplastic Division (PM) has overall responsibility for administrative management of a specific service line or sub-specialty to develop, implement, and monitor policies, procedures, and workflow systems to ensure standards of quality, cost-effective patient care, and fulfillment of OCB's objectives and goals. Practice Manager establishes effective strategies to maximize patient, provider, and staff satisfaction. The Practice Manager works to increase efficiency and eliminate waste in daily workflows following the Lean Six Sigma model. Practice Manager creates objectives and goals in collaboration with other Practice Managers to ensure clear and consistent standards for all administrative staff. Practice Manager is responsible for effective patient communications, scheduling, and management of provider templates.
The Practice Manager will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.
Responsibilities:
Supervision Exercised: Patient Care Coordinator
Typical Physical Demands:
Requires prolonged sitting, frequent standing, ability to traverse office, some bending, stooping, and stretching. Occasional lifting to forty pounds. Requires manual dexterity to operate a keyboard, copy machine, telephone, and other office equipment. Requires ability to communicate verbally, normal range of hearing and eyesight, and the ability to prepare and communicate appropriate reports. Requires ability to work under stressful conditions, work occasional irregular hours, and may involve contact with upset/irrational patients and family members.
Benefits Offered:
