A Customer Experience Manager is responsible for overseeing and improving the overall experience that customers have with a company or brand. This includes managing customer interactions, analyzing feedback, and implementing strategies to enhance customer satisfaction and loyalty - Raritan, United States - FusionWorks

FusionWorks

Verified Company

Raritan, United States

1 week ago

Posted by:

Meredith Sinclair

beBee Recruiter

Location: Unterensingen / Germany | Full-time | Hybrid

Responsible for harmonizing regional marketing plans and defining a clear marketing mix to promote the brand awareness and reputation of SWARCO in local markets
Effective use of company campaigns and thought leadership programs within the region and division to support business objectives and key initiatives
Ensuring compliance with SWARCO brand guidelines and standards in regions/divisions
Collaborating with the central marketing team as well as local sales and operations teams to align regional marketing plans and processes and ensure integration and success of local, regional, and global marketing initiatives
Consolidating and optimizing various customer touchpoints in local markets
Supervising the performance and development of regional marketing employees

Extensive experience in developing and implementing marketing strategies, ideally in a B2B or B2G environment
Industry-specific knowledge is a plus
Comprehensive understanding of local market trends
Experience in planning and executing events
Experience with a CRM system is a plus
Proficiency in English