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    Account Resolution Specialist - Memphis, United States - VRC Companies

    VRC Companies
    VRC Companies Memphis, United States

    2 weeks ago

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    Description

    Job Description Job Description Description:
    $16 - $21 PER HOUR + BENEFITS

    Position Summary:

    The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections.

    This position is responsible for supporting their Area Vice President and the locations they are responsible for.
    This includes helping to improve the Companys cash collections and DSO metrics.

    The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.


    Responsibilities:

    This position will be instrumental in assisting with the managing of AR Collectionsand operations for approximately 40,000 customers and $200M+ revenue per annum.

    Thisposition is highly visible and requires the ability to prioritize, plan, and work crossfunctionally with other departments.
    Our ideal candidate is familiar with some accounting procedures and can manage daily financialtransactions end-to-end.


    Some additional responsibilities include:


    Monitor assigned portfolio of clientsBecome familiar with client billing guidelines in their respective portfoliosApply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.

    Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriatelyInterfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistanceAttend monthly meetings with AVPs and DOOs regarding aging performance and problem accounts.

    Review policies and procedures and suggest improvements where appropriateBuild and maintain strong relationships within and across departments and with internal and external customersAssist in the creation of productivity standardsResearch and resolves customer problems and complaints on billing, cash application and account issuesCore CompetenciesTechnical Knowledge Working ExperienceThe preferred candidate will have a strong working knowledge of current collectionsmethodologies and/or strong customer service background.

    Theindividual will also be familiar with interaction between accounting systems, operating systems,and invoicing.


    Requirements:

    Job Specific CompetenciesBusiness Ethics Basic ExperienceKnowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.

    Skills Basic ExperienceExperience modelling business processesStrong analytical and problem-solving skillsExcellent communication, interpersonal and presentation skillsHighly energetic self-starter with a focus on obtaining results.

    Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
    Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
    Technical skills beyond job specific technology include Microsoft Office Suite, Excel,PowerPoint, Outlook, etc.
    Education and TrainingRoles at this level require a college degree or a minimum of 2 years of related professional experience#J-18808-Ljbffr
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