- Serve as the first point of contact for customers seeking technical assistance deskside, over the phone, or email
- Respond quickly to inbound ticket requests, triaging highest priority
- Troubleshoot through effective diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process
- Escalate unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Proven experience as a help desk technician or other customer support role
- Understanding of Microsoft 365 common issues and resolutions
- Knowledge of current technology trends with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Excellent communication skills
- BSc/BA in IT, Computer Science or relevant field
- Network + certificate desired
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Agape Child And Family Services Inc Memphis, United States**Starting Salary Range: $40,000 - $45,000** · Agape has an opening for a Volunteer Services Specialist. The Volunteer Services Specialist is responsible for recruiting, managing, and retaining volunteers (groups and individuals) on behalf of the organization. They collaborate wi ...
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Baptist Memorial Healthcare Corporation Memphis, United StatesThis position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This Registration, Specialist, Pra ...
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patient service specialist
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Occupancy Specialist
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Hotel Front Desk Receptionist
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Best Western Shelby Inn & Suites Shelby, United States· We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they h ...
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patient service specialist
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Select Medical Corporation Memphis, TN , USA, United StatesOverview · When patients enter our center in Memphis, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is you ...
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Cash Application Speciallist I
1 week ago
Highline Warren Memphis, TN, United StatesCash Application Specialist I · JOB SUMMARY · The Cash Application Specialist will prepare, post, verify, and record customer payments/transactions along with submitting invoices to customers. The successful candidate will need to maintain spreadsheets and a database of important ...
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Specialist-Registration - MG CBO Registration
2 weeks ago
Baptist Memorial Healthcare Corporation Memphis, United StatesSummary · This position focuses on patient access as the beginning of the revenue cycle for the BMG clinics including all aspects of registration with the goal of eliminating errors, implementing consistent processes and improving front desk productivity. This person will inter ...
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Front Desk Agent
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Marriott International Inc Memphis, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Memphis Airport, 1780 Nonconnah Boulevard, Memphis, Tennessee, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SU ...
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cash application speciallist i
2 weeks ago
Highline Aftermarket Memphis, TN , USA, United StatesCash Application Specialist I · JOB SUMMARY · The Cash Application Specialist will prepare, post, verify, and record customer payments/transactions along with submitting invoices to customers. The successful candidate will need to maintain spreadsheets and a database of important ...
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Credit & Collections Specialist I
1 week ago
Highline Aftermarket Memphis, United StatesCredit & Collections Application Specialist · The Credit & Collections Application Specialist will be responsible for monitoring/managing customers accounts. The successful candidate will need to maintain spreadsheets and a database for their assigned accounts. They must uphold t ...
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VMI Sales Specialist
3 weeks ago
REXEL Shelby, United StatesThe position of VMI Sales Specialist will be based out of our Shelby, WI location · Summary · The VMI Sales Specialist is responsible for enhancing and improving service levels on existing VMI relationships. Responsible for promoting our VMI Services to new accounts including rol ...
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Help Desk Spec
1 week ago
ABBTECH Professional Resources Memphis, United StatesTasks related to customer support that meets current and future business requirements of the IRS shall include: · • Adherence to all CSS policies and processes. · • Performance of remote work including but not limited to installs, configurations, upgrades, troubleshooting · • Rec ...
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Property Manager
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McCormack Baron Companies Memphis, United States Full timeProperty Manager · Reports to the Area Manager · Date Written or Revised: November 21, 2023 · FLSA: Exempt · Position Overview · The Property Manager is accountable for all community operations. The purpose of the Property Manager is to effectively manage and coordinate site st ...
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Sememphis Memphis, United StatesApplications will be accepted beginning · Monday, February 19, :00 AM · (Central Standard Time) · Do you know someone who should apply for this job? Send this job posting to him or her We'll send an email and include the job details and a link to this posting. · Recipient's Name ...
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Technology Specialist
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Memphis Communications Corporation Memphis, United StatesJob Description · Job DescriptionIf you're looking for a stable, long-term career with a service-minded company, MCC may be right for you. If you are a proactive problem solver with a drive to provide a win-win solution for clients and teammates, then you might be right for MCC. ...
Help Desk Specialist - Memphis, United States - HHM CPAs
Description
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume.
This position will be on-site in Memphis and will not be open to remote opportunities.
Responsibilities
Requirements and skills