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    ECC Engineer - Doral, United States - Millennium Management

    Millennium Management
    Millennium Management Doral, United States

    5 days ago

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    Description


    ECC Engineer The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures.

    The teams goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime.

    He or she will work on resolving infrastructure issues and fulfilling service requests across the following platforms:

    Compute (Unix, and Windows), Monitoring, Database, Storage, and Networking while also managing infrastructure and trading outages that can potentially impact the business.

    The successful candidate will work within the Enterprise Command Center (ECC) New York based team. The candidate should have a good understanding of IT Infrastructure with at least 3 years of relevant experience. Excellent communication skills and work schedule flexibility are required. Mobility to other teams within infrastructure is possible based on skills and knowledge developed within the role.
    Responsibilities
    Infrastructure Monitoring

    Eyes on glass continuous monitoring of our technology estate to either anticipate or identify technology issues

    Infrastructure Operations

    Troubleshoot and remediate issues within Millennium's IT infrastructure
    Fulfill adhoc and scheduled operational requests
    Collaborate with local and global teams to continuously share knowledge of the health of the production environment
    Write and maintain detailed runbooks with specifications for alert escalation and other processes

    Infrastructure and Trading Incident Management

    Drive support teams to address and resolve incidents
    Coordinate responses to outages, communicate to stakeholders, and manage incident bridges / calls
    Ensure all incidents are accurately documented within our ITSM toolsets

    Continuous Improvement

    Identify and look at ways of improving current processes or increasing service quality
    Constantly review and evaluate methods of working to look for efficiencies and ways to improve workflow

    Qualifications/Skills

    Required
    Candidates must have a of College Degree in an IT discipline
    Network experience (Cisco CCNA certified)
    Basic Compute (Linux and Windows) operational experience
    Good problem solving skills
    Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
    Good team player with a strong willingness to participate and help others.
    Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency with ability to adapt to new responsibilities
    Strong communication skills
    Experienced on interacting with demanding customers
    Knowledge of monitoring tools is a plus
    Experience in running incidents / situations / crisis events in a complex environment desired but not essential
    Schedule
    Holiday rotation coverage required
    Weekend coverage required

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