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    Regional Manager - Dallas, United States - WeDoTrash

    WeDoTrash
    WeDoTrash Dallas, United States

    4 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Bonus based on performance
    • Competitive salary
    • Dental insurance
    • Flexible schedule
    • Free uniforms
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Training & development
    • Vision insurance

    Who We Are
    At WeDoTrash, we exist to offer communities peace of mind that while theyre busy with life, well take care of the trash As a leading provider of doorstep trash and recycling services to the multifamily industry, we offer more tailored services to each apartment communitys specific needs. We pride ourselves in not just providing a superior service, but also helping our clients be environmentally conscientious. Our superior service has gained the trust of our property management clients. Our team of insured, and background-checked, W2 service members, provide the highest quality service to all the clients we serve. WeDoTrash has full and part time employees and is growing rapidly. We promote a selfless, determined, faithful culture that is the heart of the company.

    What You Get To Do
    You will passionately solve challenges by creating, streamlining and continuously improving operational processes, financial metrics, and people management, while helping maintain service quality and improving the customer experience. There is so much we can do to deliver consistent service and increase our customer experience from good to amazing. Your contribution will be a key ingredient to our future plans for the company and is an exciting opportunity, for the right person. The role reports to the Area Manager, and works in collaboration with leadership, sales and human resources, to ensure successful nationwide growth as a team. You will have the opportunity to join a fast-paced operation and growing company and share in the satisfaction of building a great company that is well respected by our customers and their residents alike.

    The Position- Region Manager
    Expectations

    We are looking for a determined and self-motivated individual with the following experience, skills, and unique characteristics:
    • Self-confident, coachable and able to coach others.
    • Maintain good communication with the rest of the functions in the organization (Sales, Finance and HR)
    • Optimistic in the opportunity to succeed and persistent in your pursuit.
    • A self-starter - takes initiative and needs little supervision.
    • Unwavering work ethic, integrity and sense of accountability.
    • Demonstrated success in delivering on expectations and in achievement of goals.
    • Ability to perform effectively in a fast-paced environment with frequent changes.
    • Ability to resolve conflicts and overcome objections.
    • Effective verbal, written, and interpersonal skills - can effectively and respectfully communicate within every level at a company.
    • Ability to efficiently interact face to face with clients. Comfortable working with onsite management end users/ decision influencers to corporate level decision makers.
    • Customer service experience and/or strong customer service focus.
    • Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions).
    • Works well as part of a team.
    • Proficient in basic computer skills, i.e. Microsoft Word, Excel, PowerPoint Internet usage (e-mail).
    • Proven experience as an Operations Manager, Director or equivalent position.
    • Excellent organizational and leadership abilities.
    • Experience managing multiple markets in a state and multi-state.
    • Ability to lead a growing team across the designated region.
    • Strong knowledge of handling personnel including hiring, interviewing, and terminating.
    • Flexibility to work and/or be available during day and night hours depending on business needs.
    • Ability to work outdoors and work/drive in changing weather conditions.

    Duties
    • Assists executive leadership team in setting goals that promote company growth.
    • Manage up to 10 District managers providing direction and oversight of current client retention and operations.
    • Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in accordance with employment laws.
    • Ensures customer requirements are met in a timely manner.
    • Help ensure client satisfaction through in-depth selection and supervision of the District Managers who manage the Service Team Members in each market.
    • Ensure contract expectations and performance by setting clear expectations of operational execution and monitoring of the service at assigned clients.
    • Oversee customer support processes and organize them to enhance customer satisfaction.
    • Review financial information and adjust operational budgets to promote profitability
    • Improves existing systems and policies and/or formulate new policies and promote their implementation.
    • Complete required administrative and operational functions for executive management.
    • Develops plans to increase efficiency and reduce costs.
    • Promotes and enforces safety in the workplace.
    • Report directly to the Area Manager and work in partnership with the local sales team.
    • Attends different local and state apartment association events.
    • Other duties as assigned.

    Responsibilities
    • Manage District Managers in the assigned region.
    • Hire, train, coach current and new district managers.
    • Client Service Support (visit clients to ensure operations personnel are performing their duties at a high level).
    • Assist in ordering, receiving, inventory control, and transporting of equipment necessary to operations.
    • Work with current payroll and HR software for personnel management.
    • Manage current time tracking and reporting software used in nightly service
    • Follow the operational budget as set by company leadership.
    • Collaborate with the sales team on acquisition and client retention efforts.
    • Coordinate with sales to coordinate community launches.
    • Responsible for the accurate delivery of the STM/NTS weekly payroll.
    • Administrative work associated with the position.

    Physical Demands and Work Environment
    • Frequently required to stand, walk and climb stairs.
    • Frequently required to sit.
    • Continually required to utilize hand and finger dexterity.
    • Occasionally required to climb, balance, bend, stoop, kneel or crawl.
    • Continually required to talk or hear.
    • Occasionally required to taste or smell.
    • Occasional exposure to wet and/or humid conditions (non-weather).
    • Occasional exposure to outside weather conditions.
    • Occasionally exposure to extreme heat or cold (non-weather).
    • The employee must occasionally lift and /or move more than 25 pounds.
    Minimum Requirements
    • Minimum of high school diploma/GED. Bachelors or Associates degree preferred.
    • Prior leadership experience with a minimum of 5 years in previous operations management positions.
    • You must have a clear Drivers License in good standing and ability to drive your own vehicle on company business.
    • Travel outside of the territory for the position will be approximately 25% of the time.

    Flexible work from home options available.

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