- Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
- Learn the reservation system and assist with answering the phones and making reservations and bear appearances.
- Supervising of Activity Ranger Team Members. Supervising duties including but not limited to interviewing, scheduling, teaching skills needed to run activity/game, providing on going guest services training, evaluating performance, offering corrective teaching (re-training) when needed.
- Prepare a daily recreation and activity program that utilizes all in park facilities to their maximum potential.
- Daily recreational schedules should also encompass activities that would appeal to different age ranges and skill levels.
- Design and conduct theme weeks/weekends
- Distribute recreation information with proper trademark on website, other advertising venues, handouts to staff and guests, as well as the park information/bulletin boards.
- Create and maintain the illusion that Yogi Bear and friends are "real" ensuring all guests have a positive and entertaining experience during their stay.
- Training for being in costume and a handler; ensuring that all Character antics are within acceptable guidelines.
- Ensure that Characters make scheduled appearances a minimum of three times daily during the midweek and a minimum of four times daily on weekends and holidays. Off peak season as directed.
- Keep character costumes maintained, including regular cleaning, brushing and appropriate storage.
- Ensure recreation programs are as safe as possible and assist in any camper emergency within resort guidelines
- Promote an atmosphere of fun
- Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Management for all recreation facilities.
- Respond to any customer complains to ensure that these are dealt with speedily and effectively
- Follow all resort guidelines and procedures regarding the handling of rec center sales and refunds.
- Take all necessary security precautions to ensure that cash and credit cards are held in a safe and secure manner.
- Take all necessary security precautions to ensure that cash and credit cards are held in a safe and secure manner.
- Counting of Drawers at the end of each shift. Verifying Team Members paperwork. Ensure that all cash drawers at end of day are counted down to $158.
- Make Deposits into safe, and maintain change drawer.
- May be scheduled as a shift lead to answer staff questions throughout the entire park and handle any guest issues and concerns.
- Specific training and/or experience in recreation programming
- Ability to communicate clearly and effectively through both verbal and written venues.
- Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously.
- Possess exceptional guest relations skills.
- Basic knowledge of Camping (helpful).
- Basic knowledge of problem solving and resolving conflict.
- Attention to detail when taking reservations and speaking with guests.
- Personable, enjoy working with children/people.
- Basic math skills for careful and accurate money handling.
- Ability to multi-task.
- Capable of working independently and as part of a team.
- Weekend & Evening hours are required.
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Activity Director - South Haven, United States - South Haven Jellystone Park™
Description
Job Description
Job DescriptionSalary: $16/hr & upDo you love having FUN?
Do you love working in a Team as well as by yourself?
Do you love working with your hands?
Do you love interacting with people?
Do you love doing something different every day?
Then this job may be for YOU.
**This is a seasonal position May-October (position may be available through December for Christmas in the Park), potential to become year round.**
Job Purpose:
You will be responsible for implementing events/activities for all age ranges, including family activities at South Haven Jellystone ParkTM. You will follow the predetermined schedule that is made and make alterations as approved by management. The Activity Director will be responsible for promoting the Yogi BearTM character and themes through your schedule. The Activities Director will assist in the maintenance of recreation facilities and equipment.
Some specific job duties may include:
Skills/Qualifications:
Physical Demands:
This position is an extremely physically active position. Employee is regularly required to stand, walk and run. Must be able to stand for long periods of time, stoop, kneel, crouch, crawl, hop, skip and jump. Must be able move up to 25 pounds. This position also frequently includes assisting in promoting the image of the characters and the employee to dress in costumes, which are confining spaces and can be extremely hot. Employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles).
**Not full job description.
For this position you must be 18 years of age to apply.
