- Welcomes hotel guests and visitors with a warm smile and a professional demeanor before
- Answers all incoming calls promptly and professionally, maintaining a positive attitude while
- Enters and/or update data related to guest registration, billing, guestroom assignment, or
- Handles all guest requests within reason(e.g. making reservations, booking car service,
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Balances all departments' accounts and completes all required back-up documents.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account or
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Resolves guest requests and complaints in cooperation with appropriate departments.
- Possesses knowledge of, and uses, emergency procedures.
- Communicates all guest and employee issues with MODs.
- Maintains cleanliness and organization of Reception Area.
- Performsmaintenancedutiesandcoordinateswithhousekeepingandmaintenancestaff.
- Opens and closes the hotel as needed.
- Perform special projects and other responsibilities as assigned.
- Perform other duties as requested by management.
- Proficient in Microsoft Office applications suite.
- Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
- Ability to work productively with other employees as part of a team.
- Demonstrate a high-level of proficiency with computers.
- Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and
- Ability to handle obstacles in a positive and professional manner and to effectively communicate
- Ability to work a flexible workweek including nights, weekends and holidays.
- High School Diploma or GED.
- Previous hotel front desk experience.
- Previous guest relations training.
- Experience in hospitality industry in similar position, preferred.
- Excellent reading, writing, and oral proficiency in the English Language.
- Ability to continuously stand for extended periods of time.
- Use of hands, fingers, and forearms to operate computer is repetitive.
- Occasional sitting for completion of paperwork.
- Ability to push/pull cart as needed.
- Ability to lift or move objects up to 50 lbs.
- Standing and walking is continuous for 4-5 hours at a time.
- Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive
-
Front Desk Associate
3 weeks ago
United Service Companies Rockford, United StatesThe Front Desk Agent performs all reception area duties such as greeting guests, answering · guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations. · The Front Desk Agent also maintains the cleanliness and organization of the rece ...
-
Operations Supervisor
3 weeks ago
Courtyard Rockford Rockford, United StatesJob Summary: · The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction an ...
-
Associate, Training
2 weeks ago
Viatris Rockford, United StatesMylan Institutional Inc. · At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. · Viatris empowers people worldwide to live healthier at every stage of ...
-
IT Specialist 1
2 weeks ago
Savant Wealth Management Rockford, United States**Description & Requirements for Our IT Specialist 1** · We are looking for a professional with a friendly attitude and the ability to help problem solve, troubleshoot, and deploy our firm wide technology In this position, you will be responsible for the performance, availability ...
-
Medical Receptionist
2 weeks ago
ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD Rockford, United States: · Rockford Gastroenterology Associates is a premier gastroenterology practice serving northern Illinois and southern Wisconsin. As a Medical Receptionist, you will be responsible for the front desk services by providing efficient and reliable service, routine information, and w ...
-
Hotel Area Sales Manager
2 weeks ago
Gillis Sales Rockford, United States**About Gillis** · At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are lo ...
-
House Attendant
3 weeks ago
Hampton Inn Rockford Rockford, United StatesJob Summary: · **_ Full-time, $14.50/hr, Open and weekend availability required._** · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might ...
-
IT Help Desk Associate
2 weeks ago
Pacific Bearing Co Roscoe, United StatesJob Description · Job DescriptionAssists users in resolving computer software and hardware problems, issues with the phone and time keeping systems, and works on various IT projects. · Essential Duties and Responsibilities include the following. · Assists in the development of I ...
-
Front Desk Agent
1 week ago
Courtyard Rockford Rockford, United StatesJob Summary: · **_ Part-time, $14.50/hr, Weekend availability required._** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary resp ...
-
Public Area Attendant
1 week ago
Courtyard Rockford Rockford, United StatesJob Summary: · **_ Part-time, $14/hr, Weekend availability required._** · Versión en español disponible a pedido. · The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dict ...
-
Revenue Cycle Manager
1 week ago
ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD Rockford, United States: · **OVERALL SUMMARY**: · Reporting to the Director of Finance, the Revenue Cycle Manager is responsible for all aspects of accounts receivable management including billing, insurance, coding, collections, pre-certification, referrals, A/R analysis, and the practice management c ...
-
Bistro Attendant
1 week ago
Courtyard Rockford Rockford, United StatesJob Summary: · **_ Part-time, $14/hr, AM shift on weekends._** · The Bistro Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner specifically within the Bistro at the Hotel. · **Responsibilities**: · **QUALI ...
-
Customer Care Desk Associate
3 weeks ago
Blain's Farm & Fleet Freeport, United StatesBlain's Farm & Fleet South West Avenue [Retail Associate / Team Member] As a Customer Care Desk Associate at Blain's Farm & Fleet, you'll: Run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store; Scan returned good ...
-
front desk agent
3 weeks ago
Aimbridge Hospitality Rockford, IL, United StatesPart-time, $14.50/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: ...
-
front desk agent
3 weeks ago
Aimbridge Hospitality Rockford, IL, United StatesJob Summary · Part-time, $14.50/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibili ...
-
General Manager
2 weeks ago
Domino's | Pizza Madness Inc. Janesville, United States**ABOUT THE JOB** · **JOB REQUIREMENTS AND DUTIES** · You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 10 ...
-
Hotel Operations Supervisor
3 weeks ago
Courtyard Rockford Rockford, United StatesJob Summary: · The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction a ...
-
Operations Supervisor
3 weeks ago
Aimbridge Hospitality Rockford, United StatesJob Summary · The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction an ...
-
Operations Supervisor
2 weeks ago
Aimbridge Hospitality Rockford, United StatesJob Summary · The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction an ...
-
Hotel Operations Supervisor
3 weeks ago
Aimbridge Hospitality Rockford, United StatesJob Summary · The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction an ...
Front Desk Associate - Rockford, United States - Maverick Hotels & Restaurants and United Professional Staffing
Description
Job Description
Job DescriptionThe Front Desk Agent performs all reception area duties such as greeting guests, answering
guest questions, checking guests in and out of guestrooms, answering phones, and booking reservations.
The Front Desk Agent also maintains the cleanliness and organization of the reception/office
area.
Essential Duties and Responsibilities
The following represents a list of essential duties and responsibilities; other duties maybe assigned as required.
determining the reason for their visit and assisting them accordingly.
assisting the caller. If unable to help the caller, accurately determine the proper
department/person to transfer the caller to or take and relay a message.
cancellations.
recommending local attractions, making arrangements, etc.)
each shift.
suspicious actions by guests.
Other Duties
Minimum Required Technical Skills and Qualifications
courteous in demanding and difficult customer situations.
these problems, along with suggested solutions.
Education/Certifications/Licensure/Experience
Language Skills
Physical Demands
The physical demands and environmental factors described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
movements