- Responsible for ensuring total customer satisfaction within the Complete Genomics installed base.
- Responsible for the delivery - instruction/mentoring/consulting - of the customer and/or employee educational services and/or technical training in assigned business segments internally or externally.
- Translates customer's educational requirements into single seminars, customized solutions, or projects, which improve the effectiveness and intellectual capital of customers.
- Works with customers and internal organizations to develop specifications, and design and conduct technical training courses for customers and/or employees Instructs participants in classroom lectures and/or laboratory sessions.
- Determines and develops approaches to customer/employee education service assignments
- Leads projects requiring coordination with other functions, customers, and third parties.
- Solves a broad range of problems of varying scope and complexity.
- Scopes solution deliverables and calculates solution implementation effort (time and price).
- Full-time in Framingham, MA.
- 3+ years (cumulative) of extensive NGS library prep, applications, data analysis, troubleshooting and sequencer use.
- 1+ years of customer-facing training experience (hands-on and lecture).
- Excellent communication skills
- Ability to be a supportive team member
- Comfort and strong ability to interact positively with both internal and external groups
- Bachelor's or Master's Degree in genetics, biochemistry, biotechnology, or similar discipline.
- This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- Medical, Dental and Vision Coverage
- Life and AD&D Insurance
- Long-term and Short-term Disability Insurance
- Voluntary Life and AD&D Insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Domestic Partner Benefits
- Commuter Program
- Employee Assistance Program
- 401(k) Retirement Plan
- 20 PTO days and 11 holidays per year
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Lab Applications Scientist - Framingham, United States - Complete Genomics
Description
Do you have a passion for working with and educating other scientists with your mastery of next generation sequencing?
Do you thrive in an environment with diversity, communication, collaboration, and teamwork as the core values?
As the Lab Application Scientist, you be involved in educating internal employees as well as performing collaborative projects and demonstrations for our customers.
WHAT YOU WILL BE DOING
WHERE YOU WILL WORK
WHAT YOU WILL BRING US
WHAT YOUR EDUCATION LOOKS LIKE
HOW WE WILL REWARD YOU
The base salary for this position is $85,000 - $125,000.*
We offer our eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. Complete Genomics contributes to the benefits package.
Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.
*The actual compensation paid to any individual for this position may vary depending on factors such as experience, internal equity, market conditions, education/training, and skill level. Actual compensation will be confirmed in writing at the time of offer.
