Jobs
>
Program Manager
>
Durham

    Program Manager - Durham, United States - Toshiba Global Commerce Solutions

    Toshiba Global Commerce Solutions
    Toshiba Global Commerce Solutions Durham, United States

    2 weeks ago

    Default job background
    Description

    Toshiba Global Commerce Solutions is seeking a Program Manager that will be responsible for the day-to-day management of complex Professional Services projects and the support of qualified sale opportunities. Additionally, the Program Manager will have a background in value-selling to identify business needs coupled with the ability to develop customized solutions to solve client business problems. This person will be heavily involved in the daily meetings & activities of the project management team, which includes attending scrum calls, collaborating with Client Program Managers as it pertains to Client resources and TGCS resources, and managing project budget with client expectations exercising project change control, where necessary, to maintain proper P&L goals while delicately maintaining successful client relationships.

    The Program Manager is responsible for providing technical project planning, management and oversight for key initiatives and implementation projects, ensuring first that these initiatives and projects are closely aligned with TGCS's strategic priorities, and second, that these initiatives and projects are completed on time, within scope and budget and with an extremely high quality of deliverables.

    The Program Manager for the Services Team will plan, schedule, monitor, evaluate and direct projects, ensuring they meet established time, cost and technical objectives. The Program Manager develops and manages the project's change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results. Given the customer-facing nature of this role, up to 50% travel is expected.

    AREAS OF EXPERTISE & SPECIAL SKILLS

    • Bachelor's degree with 12+ years of experience, or equivalent combination
    • 10+ years of Software Development Program and/or Project Management experience, with 6 years' experience in retail industry, particularly store operations.
    • Experience in creating customer proposals and strong customer presentation skills
    • Ability to work within a project team environment where results will be based on cooperation with and/or influence of others
    • Proficient in MS Office Tools including MS Project and MS Excel
    • Results driven with a focus on project success, revenue and costs - P&L responsibilities
    • Strong written and oral communication skills with all levels of management and employees.
    • Strong sense of urgency and driving issues to closure, with a focus on successful results.
    • Meets deadlines and produces high quality work
    • Ability to multitask and prioritize assignments
    • Strong relationship building skills
    • Experience gathering and documenting functional requirements
    • Customer facing experience
    • Services background
    • Strong interpersonal skills are critical in this customer-facing role
    • Experience managing custom software engagements
    • Experience with Point-of-Sale software development
    • PMP Certification
    MAJOR RESPONSIBILITIES

    Responsible for overall program execution and solution delivery across complex projects requiring navigation of various levels of matrixed TGCS and Client organizations with 3rd party vendor participation. Advises and reviews project plans, resource plans, and test plans across multiple projects or very large projects. Demonstrates significant domain and discipline knowledge in translating customer requirements into plans. Project tracking and reporting, including defining detailed project plan with delivery phases for Toshiba solution enhancements and future phases.

    Lead frequent program updates to Clients and TGCS executives. Issue Escalation and Management within client and Toshiba. Carries overall responsibility for Toshiba client delivery across all Toshiba deliverables. Issue Escalation and Management within client and Toshiba. Risk Identification and Mitigation strategies. Focus in reducing delays from both organizations and removing bottlenecks. Obtain and sustain the commitment of key client personnel necessary for project execution. Follow-up and review significant project milestones and client's acceptance.

    Manage baselined budget, scope, and time and incorporate the appropriate change controls policies and processes into program management practices. Review whether the baselined budget, scope, and time are under control and the change controls are incorporated as per process.

    Provide leadership and direction to TGCS Architects, Business Analysts and Project Managers. Day-to-day leadership of Toshiba on-site delivery personnel. Represent delivery teams in joint reviews, management, committee reviews, and Steering Committee meetings. Mentors junior Project Managers and grows leadership skills across the practice.

    Facilitates requirements-gathering workshops with external audiences.

    Provides ownership of and content for RFPs & RFIs.

    Identifies opportunities to leverage existing assets (domain functionality, tooling, documentation) in new projects.

    Contributes to or leads portfolio and cross-organizational strategic initiatives and/or projects.

    Establishes, documents, and evolves organization-wide delivery best practices including common tooling, workflows, automation, and environments.

    Perform other related duties as assigned.

    COMPLEXITY

    Reviewing and managing complex projects with dependencies outside of his/her control; competing resources. This leadership position focuses on ensuring that custom solution programs are delivered on time, within scope, budget and with quality. The Program Manager is accountable for leading successful delivery (development, deployment and adoption) of programs that are critical for TGCS. Being effective in this role requires a natural ability to lead, build strong trusting partnerships across the organization and drive progress. This requires a highly resourceful individual who thrives in a fast-moving, complex environment requiring strong emotional intelligence and self-motivation. Ability to influence & energize diverse set of stakeholders towards a common goal.

    Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

    The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

    Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

    •Group health coverage (medical, dental, & vision)

    •Employee Assistance Programs

    •Pre-tax spending accounts

    •401(k) plan (with company match)

    •Company provided life insurance

    •Pet Insurance

    •Employee discounts

    •Generous paid holiday schedule, paid vacation & sick/personal days

    EEO:

    Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

    DIVERSITY, EQUITY & INCLUSION:

    We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
  • Droisys

    Program Manager

    4 weeks ago

    Droisys Durham, NC, United States

    My Client is looking for Program Manager with Amazon Connect Offering Hybrid Work. Let us connect and discuss the project details if you are open to new job opportunities. · Even if you are not looking out for a new gig, still I will appreciate being in touch with you over Linked ...

  • Micross Components

    Program Manager

    3 weeks ago

    Micross Components Durham, United States Full time

    The Program Manager will requires the successful candidate to manage the IR Scene Projector (IRSP) program area by coordinating and monitoring lot scheduling, pricing, and technical performance of projects in the program area. Responsibilities include supporting contract/PO negot ...

  • HCL Global Systems

    Program Manager

    1 week ago

    HCL Global Systems Durham, United States

    By promoting Fidelity and agile leadership behaviors, you will build and sustain an innovative agile culture. · The Expertise and Skills You Bring BS/BA degree, MBA a plus · 5+ years of proven experience leading sophisticated, multi-workstream, multi-year programs (inc. experi ...

  • CapB InfoteK

    Program Manager

    3 weeks ago

    CapB InfoteK Durham, United States

    CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing ...

  • Tanium

    Program Manager

    4 weeks ago

    Tanium Durham, United States

    The Basics: · Tanium is seeking an energetic, detailed-oriented, and highly strategic Program Manager to help us support our engineering teams. As a Program Manager, you'll lead software engineering projects and influence teams responsible for designing, developing, testing, de ...

  • Fidelity Investments

    Program Manager

    2 weeks ago

    Fidelity Investments Durham, United States

    Job Description: · PROGRAM MANAGER - OPEN SOURCE PROGRAM OFFICE · If the following job requirements and experience match your skills, please ensure you apply promptly. · The Role · Fidelity Investments is seeking a Program Manager to help scale and operationalize the activit ...

  • Micross Components

    Program Manager

    1 week ago

    Micross Components Durham, United States

    Job Description · Job DescriptionThe Program Manager will requires the successful candidate to manage the IR Scene Projector (IRSP) program area by coordinating and monitoring lot scheduling, pricing, and technical performance of projects in the program area. Responsibilities inc ...

  • IQVIA

    Program Manager

    1 week ago

    IQVIA Durham, United States

    Position Summary: · Responsible for the daily operational effectiveness of a dedicated team within the manufacturer support division. Ensures the proper completion of all daily tasks in a timely fashion while ensuring compliance with all standard operating procedures. This is a ...

  • FUJIFILM Holdings America Corporation

    Senior Program Manager

    2 weeks ago

    FUJIFILM Holdings America Corporation Durham, United States

    Overview · The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We're growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want t ...

  • Blue Cross and Blue Shield of North Carolina

    Program Manager Associate

    3 weeks ago

    Blue Cross and Blue Shield of North Carolina Durham, United States

    **Program Manager Associate (Commercial + Concierge)** · Location Durham, North Carolina, United States of America Category Other JOB DESCRIPTION As a health care company, we believe that vaccines are the best way to move past the COVID-19 pandemic. We also want to provide our e ...

  • Avalara

    Senior Program Manager

    1 week ago

    Avalara Durham, United States

    What You'll Do · Avalara is hiring a Senior Program Manager to join our Corporate Program Management Office (PMO). The Corporate PMO leads programs shaped around our most strategic growth and efficiency projects. Our program are recognized for their judicious structure, ownershi ...

  • CTG

    Windows Program Manager

    1 week ago

    CTG Durham, United States

    Overview: · The Windows 11 Program Manager will evangelize and coordinate sales plays, training, and customer communications to accelerate the refresh. · Duties: · Align and Scale Win11 ProgramsAct as lead coordinator between sales and SSG to drive customer program engagement to ...

  • Avalara

    Senior Program Manager

    2 weeks ago

    Avalara Durham, United States

    Overview: · Avalara is hiring a Senior Program Manager to join our Corporate Program Management Office (PMO).?The Corporate PMO leads programs shaped around our most strategic growth and efficiency projects. Our program are recognized for their judicious structure, ownership, an ...

  • Avalara

    Senior Program Manager

    1 week ago

    Avalara Durham, United States

    Overview: · Avalara is hiring a Senior Program Manager to join our · Corporate Program Management Office · (PMO).?The Corporate PMO leads programs shaped around our most strategic growth and efficiency projects. Our program are recognized for their judicious structure, ownersh ...

  • Biogen

    Reliability Program Manager

    3 hours ago

    Biogen Durham, United States

    Job Description · This individual contributor who will report to the Head of Facilities Engineering Technical Authority is accountable for the development and implementation of a comprehensive reliability program that ensures the reliability, availability, and maintainability of ...

  • Eliassen Group

    Project/Program Manager

    3 weeks ago

    Eliassen Group Durham, United States

    Job Description · **Must be local to Durham, NC to go onsite at least once a month.** · Our insurance client is looking for a Project/Program Manager to join their team. · Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants ...

  • FUJIFILM Corporation

    Senior Program Manager

    3 weeks ago

    FUJIFILM Corporation Durham, United States

    Overview: · The work we do at FUJIFILM Diosynth Biotechnologies has never been more importantand we are looking for talented candidates to join us. Were growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to ...

  • FUJIFILM Holdings America Corporation

    Senior Program Manager

    2 weeks ago

    FUJIFILM Holdings America Corporation Durham, United States

    Overview · The work we do at FUJIFILM Diosynth Biotechnologies has never been more important-and we are looking for talented candidates to join us. We're growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want t ...

  • FUJIFILM Corporation

    Senior Program Manager

    2 weeks ago

    FUJIFILM Corporation Durham, United States

    Overview: · The work we do at FUJIFILM Diosynth Biotechnologies has never been more importantand we are looking for talented candidates to join us. Were growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to ...

  • Biogen

    Reliability Program Manager

    2 weeks ago

    Biogen Durham, United States

    Job Description · Please make an application promptly if you are a good match for this role due to high levels of interest. · This individual contributor who will report to the Head of Facilities Engineering Technical Authority is accountable for the development and implementat ...