- Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
- Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence.
- Analyze account characteristics and work with customers to resolve their issues, while providing "best in class" customer service.
- Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS/LFS and/or Private Label (MFS) brand.
- Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.
- Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes.
What you bring - HS Diploma or GED.
- College degree or equivalent work experience preferred.
- Focus one's actions and decisions on timely and accurate responses to customers.
- Listens actively and remains engaged.
- Has excellent verbal communication and interpersonal skills.
- Consistent adherence to the applicable call model.
- Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment.
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: - A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Vehicle purchase & lease programs.
- Comprehensive health care and wellness plans for your entire family.
- Flextime and virtual work options (if applicable).
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off.
- Referral services related to prenatal services, adoption, childcare, schools, and more.
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to -
Customer Care Advocate
3 weeks ago
Toyota Alpharetta, United StatesExcited to grow your career at Toyota? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you ...
-
Customer Care Advocate
3 weeks ago
Toyota Motor Corporation Alpharetta, United StatesToyotas Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate. The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and pr Customer Care, Advocate, Commu ...
-
Registered Nurse
2 weeks ago
Sandy Health and Rehab Sandy, United StatesSandy Health and Rehab is a fantastic skilled nursing facility located in Sandy, UT. We are expanding our nursing team and we are excited that you've considered us If you want a supportive team beside you, grateful residents around you, and a place to grow as a nurse - you've fou ...
-
Director, Client Management
2 weeks ago
Zelis Georgia, United States Full timeOVERVIEW · As a Director of Client Management at Zelis, your primary focus will be to develop and execute growth, renewal, and retention strategies for our National Market Clients. You will play a crucial role in coordinating and ensuring transparency across multifaceted growth ...
-
Director, Sales Development
2 weeks ago
Comcast Corporation Alpharetta, United States Full timeComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Sr. Manager, Content and Creative
2 weeks ago
Jackson Healthcare Alpharetta, United States Full timeOverview · has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at p ...
-
Regulatory Analyst
2 weeks ago
Jackson Healthcare Alpharetta, United States Full timeOverview · has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at p ...
-
Azure Virtual Desktop Platform Engineer
1 week ago
Comcast Corporation Alpharetta, GA, United StatesMake your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning tec ...
-
Swim Team Coach
2 weeks ago
YMCA of Metro Atlanta Georgia, United States Part timeAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
-
Software Developer I
2 weeks ago
Jackson Healthcare Alpharetta, United States Full timeOverview · has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at p ...
-
Travel Nurse RN
19 hours ago
Infojini Healthcare , GA, United StatesID: Shift: night - 3x12 Description: Orientation hours are non-billable. Non-Billable Hours = 36.0Wellstar will not accept more than 3 days of RTOJob Summary: The RN Clinical Nurse is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensur ...
-
Registered Nurse
1 day ago
Interim HealthCare Inc. Alpharetta, GA, United StatesHome Health Registered Nurse (RN) Fulltime Positions Full-time position In Alpharetta and Roswell, GA Full-time in Lawrenceville, GA - Gwinnett County Interim HealthCare of Atlanta, GA is seeking full time Home Care Registered Nurses (RN) to join our Team. Work a flexible schedul ...
-
SENTA Partners Georgia, United StatesExciting Allergist/Immunologist Opportunity in Greater Atlanta Area · We are seeking a dedicated Allergist/Immunologist Physician to join our dynamic Woodstock, GA team at Atlanta Allergy & Asthma. This role involves diagnosing and treating allergic, asthmatic, and immunologic di ...
-
RN Case Managers Needed Birmingham, AL
1 day ago
Amergis Healthcare Staffing Georgia, United StatesThe RN Case Manager is responsible for coordinatingcontinuum of care activities for assigned patients and ensuring optimumutilization of resources, service delivery, and compliance with medical regime. Essential Duties And Responsibilities Performs and coordinates the initial a ...
-
Communication Center Specialist
1 week ago
D4C DENTAL BRANDS, INC. Sandy Springs, United States· The · Communication Center Specialist · will be responsible for answering and routing all incoming queue calls. · We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of our affiliated pediatric dental and ...
-
LPN Alpharetta 12hrs Day Shift
1 day ago
AccordCare Alpharetta, GA, United StatesAttention Licensed Practical Nurses in the North Fulton area. Apply with us today to make an impact with AccordCare in the lives of patients in the community where you live. (The current client needs 12-hour care Monday - Saturday, please have some open availability)*** · AccordC ...
-
Senior Client Advocate
2 weeks ago
Aon Alpharetta, United StatesSenior Client Advocate · Are you in accounting and looking for more collaboration? Do you want to make a greater impact? Join Aon as a Sr. Client Advocate, focused on Commercial Insurance Collections · This is a hybrid role with the flexibility to work both virtually and from o ...
-
Medical Biller
3 weeks ago
ExecuSource Sandy Springs, United StatesMedical Biller - Contract to Hire · Location: Sandy Springs, GA · Pay: $19.00/Hour · Schedule: Monday - Friday / 7:30am to 4:30pm · Summary: · The Medical Biller manages accounts receivable, facilitates communication with patients and third-party payors, and ensures accurate bill ...
-
Customer Care Coordinator
2 weeks ago
Jackson Healthcare Alpharetta, United StatesOverview · has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at p ...
-
Clinic Coordinator
3 days ago
LocumTenens Alpharetta, GA, United StatesLocum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in t ...
Customer Care Advocate - Alpharetta, United States - Toyota North America
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota's Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate.
The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and proactive matter. The team responds to inbound communications from customers, dealers, and third parties, generated through multiple channels across the TFS, LFS, and Private Label portfolios, and takes the necessary steps to resolve the inquiry while delivering an exceptional experience.
Customer Care Advocates are responsible for inbound and/or outbound communications from delinquent and non-delinquent customers, dealers, and third parties and will provide customer-oriented service and problem resolution in accordance with established guidelines, documenting all interactions with customers clearly and concisely and through designated communication channels.
Center Operating Hours
You must be available to work a shift between the hours of 8 am-5 pm.
Training
Training for this position will be from 8 am-5 pm Eastern time for 12 weeks.
The first 6 weeks will be virtual and the second 6 weeks will be in-office training.
Pay/Benefits
Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you'll be doing