Jobs
>
New York City

    Director of Concierge - New York, United States - PBS Facility Services

    PBS Facility Services
    PBS Facility Services New York, United States

    4 days ago

    Default job background
    Description

    Job Description

    Job Description

    About the role:

    PBS Facility Service is in search of a Director of Concierge. This pivotal role entails overseeing and guiding a team of doorman supervisors, ensuring the delivery of top-tier services to our clients. We are seeking an individual with exceptional leadership skills, a knack for making strategic decisions, and a passion for creative problem-solving. The Director of Concierge will play a crucial role in training and retraining team members as necessary, fostering a cohesive team culture, and guaranteeing the attainment of daily and weekly performance benchmarks, with a strong emphasis on customer management.

    What you will do:

    Leadership & Team Management:

    • Lead the team of doorman supervisors, fostering a culture of excellence and teamwork.
    • Set departmental goals and expectations for all teams, ensuring a consistent, high-quality service delivery.
    • Ensure that all teams are well-trained, knowledgeable, and equipped to handle various responsibilities and requests.

    Operational Efficiency:

    • Streamline front-of-house operations to ensure smooth guest and resident transitions, timely responses, and efficient task completion.
    • Devise and implement strategies to refine the concierge and doorman services, optimizing resource allocation and service processes.

    Scheduling & Staffing:

    • Manage the rostering and scheduling of doormen, concierge professionals, and doorman supervisors, ensuring optimal staffing levels across all shifts.
    • Develop and monitor performance metrics for all teams to ensure continuous improvement and client satisfaction.

    Client Liaison & Collaboration:

    • Build and maintain strong relationships with facility managers and clients, understanding their unique needs and preferences, and tailoring services accordingly.
    • Foster close collaboration with maintenance, and other relevant departments to ensure seamless and integrated service delivery.

    Training & Development:

    • Implement regular training initiatives for all teams, ensuring they are updated with the latest company protocols, industry standards, and service etiquette.
    • Design and execute a robust training program to ensure that the combined team is knowledgeable, professional, and equipped to handle a wide range of requests.

    Budgeting & Reporting:

    • Oversee the concierge and doorman services department's budget, ensuring cost-effective and efficient operations.
    • Prepare and present regular performance and incident reports to senior management, showcasing improvements and areas of excellence.

    Complaint Resolution & Feedback:

    • Address and resolve any grievances or feedback from property management, residents, visitors, and guests in a timely and professional manner.
    • Implement systems for gathering feedback from building occupants and use this information to refine and enhance the combined front desk services.

    What you need to be successful:

    • Bachelor's degree in hospitality management, or a related field preferred.
    • Proven experience in both doorman and concierge management roles, with a strong track record of leadership and service excellence.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and the capacity to handle challenging situations with professionalism.
    • A commitment to continuous improvement and exceeding client expectations.

    Join our team and play a vital role in delivering outstanding front-of-house services that elevate our clients' facilities and enhance the overall experience for residents, visitors, and employees.

    Company DescriptionIf your property looks good, you do too – and so do we. That's what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We're acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you've even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.

    We're personally invested in our client's success, which is why we make it a point to maintain relationships, not just buildings. When we get to know you, we get to know intuitively what works best for you and how we can improve our service, fine-tune our scheduling, and anticipate upcoming service needs, so that we can take a more proactive, personal approach to your facility's maintenance.

    Let's get acquainted.

    Company Description

    If your property looks good, you do too – and so do we. That's what drives us and inspires us and pushes us to stay on top, as we bring our A game to every project. We're acutely aware of how important your image is to you. First impressions, last impressions, and all those impressions in between – your facility maintenance speaks volumes about your professionalism before you've even had a chance to get down to business. We know that. And we know what it takes to get you looking good around the clock.\r
    \r
    We're personally invested in our client's success, which is why we make it a point to maintain relationships, not just buildings. When we get to know you, we get to know intuitively what works best for you and how we can improve our service, fine-tune our scheduling, and anticipate upcoming service needs, so that we can take a more proactive, personal approach to your facility's maintenance.\r
    \r
    Let's get acquainted.
  • HC&N Healthcare Solutions

    Director of Concierge Services

    2 hours ago

    HC&N Healthcare Solutions Glen Cove, United States

    **Director of Concierge Services** · We are proud to announce that we are seeking a full-time Director of Concierge Services professional at our beautiful Rehabilitation & Nursing Center · We are seeking a bright, extroverted individuals with an interest in assisting patients as ...

  • HC&N Healthcare Solutions

    Director of Concierge Services

    4 days ago

    HC&N Healthcare Solutions Florham Park, United States

    **Director of Concierge Services** · We are proud to announce that we are seeking a full-time Director of Concierge Services professional at our beautiful Rehabilitation & Nursing Center · We are seeking a bright, extroverted individuals with an interest in assisting patients as ...

  • LIVunLtd

    Fitness Club Manager

    2 hours ago

    LIVunLtd New York, United States

    LIVunLtd is on the search for qualified General Club Managers to join our growing team. At LIVunLtd, our General Club Managers are titled as Experience Managers. As the Experience Manager you will ensure the smooth and efficient operational procedures within all areas of the amen ...

  • CBRE

    Workplace Experience Director

    1 day ago

    CBRE New York, United States

    **Workplace Experience Director - New York, NY** · **Job ID** · **Posted** · - 14-May-2024**Service line** · - GWS Segment**Role type** · - Full-time**Areas of Interest** · Administrative, Building Management, Customer Service, Executive Management, Facilities Management, Town Pl ...

  • LUMA Hotel

    Executive Front Office Manager

    2 hours ago

    LUMA Hotel New York, United States

    **SALARY RANGE: $80,000** · **WHO WE ARE**: · Taking a cue from our name, Luma brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA sta ...

  • Marriott International, Inc

    Operations Manager

    5 days ago

    Marriott International, Inc New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W New York - Times Square, 1567 Broadway, New York, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JO ...

  • Planned Companies

    Operations Manager

    1 week ago

    Planned Companies Brooklyn, United States

    **Planned Companies -**Operations Manager** - Job **Description Summary** · A Concierge/Security/Janitorial Manager ensures exceptional service is provided to all residents and their guests. This role is responsible for engineering a professional Concierge team that maintains the ...

  • Riviera Golf & Tennis, Inc.

    On-call Tennis Concierge

    1 week ago

    Riviera Golf & Tennis, Inc. Pacific Palisades, United States

    : · **Position Title**: Tennis Concierge · **Department**: Tennis Admin · **FLSA Designation**: Non-Exempt (Hourly) · **Directly Reports To**:Director of Operations & Events · **Indirectly Reports To**: Director of Tennis · **Supervisor**: Assistant Tennis Director · **ABOUT THE ...

  • The Headstrong Project

    Salesforce Administrator

    6 days ago

    The Headstrong Project Flushing, United States

    **This is a fully remote position** · The Headstrong Project Inc. is a non-profit mental health organization providing confidential, barrier-free, and stigma-free trauma-focused treatment to veterans, service members, and family connected to their care. · Our Core Values are Team ...

  • Dumont Center for Rehabilitation & Nursing Care

    Concierge

    1 week ago

    Dumont Center for Rehabilitation & Nursing Care New Rochelle, United States

    Reports to: the Administrator · Summary: The Concierge assists all guests by providing a variety of services to them. They must consistently provide high-quality customer service in all their interactions with guests and families and act as a point of reference for said persons. ...

  • Hard Rock International

    concierge - part time

    5 days ago

    Hard Rock International New York, United States Part time

    The Concierge is responsible for assisting guests in arranging dining, entertainment, sports, transportation, and other services during their stay. A concierge is one of the first people a guest sees upon entering the hotel—they are the "face" of the organization. Therefore, conc ...

  • Ring Concierge

    Creative Director

    6 days ago

    Ring Concierge New York, United States

    About RoleRing Concierge's marketing team is on the hunt for a dynamic Creative Director to join its fast paced team. In this role, the Creative Director will work with and inspire the creative team through innovative creative strategy, ideas and design output. The Creative Direc ...

  • The William Vale

    Concierge

    5 days ago

    The William Vale New York, United States

    Concierge · Reports to: Director of Guest Relations · Intro · The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined wi ...

  • Phipps Houses & Affiliates

    Concierge

    6 days ago

    Phipps Houses & Affiliates New York, United States

    Phipps Houses is one of the nation's oldest and largest not-for-profit developer/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for ...

  • Ring Concierge

    Creative Director

    47 minutes ago

    Ring Concierge New York, United States

    About Role · Ring Concierge's marketing team is on the hunt for a dynamic Creative Director to join its fast paced team. In this role, the Creative Director will work with and inspire the creative team through innovative creative strategy, ideas and design output. The Creative D ...

  • The Surrey, A Corinthia Hotel

    Director of Guest Experience

    4 days ago

    The Surrey, A Corinthia Hotel New York, United States

    Job Description · Job DescriptionDescription:Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an ...

  • Guardian Service Industries

    Front Desk Concierge

    6 days ago

    Guardian Service Industries New York, United States

    Job descriptionGuardian Security Services is seeking highly motivated personnel to work as a Concierge in New York City.Who Are We:Guardian Security Services, Inc. is a full-service, manned, security provider serving the tristate region since 1972. We offer an array of personnel, ...

  • Fairmont

    Front Office Manager

    1 week ago

    Fairmont New York, United States

    Company Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...

  • The Beekman

    Director of Rooms

    6 days ago

    The Beekman New York, United States

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior an ...

  • Guardian Service Industries

    Front Desk Concierge

    47 minutes ago

    Guardian Service Industries New York, United States

    Job description · Guardian Security Services is seeking highly motivated personnel to work as a Concierge in New York City. · Who Are We: · Guardian Security Services, Inc. is a full-service, manned, security provider serving the tristate region since 1972. We offer an array o ...