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    Customer Service Representative - Nashville, United States - High5Hire

    High5Hire
    High5Hire Nashville, United States

    2 weeks ago

    Default job background
    Description
    *Job Title: Customer Service Representative

    *Location: Remote Nashville TN 37214

    *Duration: 6+ Months

    *Pay Rate: $14- $15 Per hour

    *Shift: 10:30am - 7pm CST, Monday through Friday.

    Customer Service: 2 years (Preferred)

    Call Center Experience: 1 year (Preferred)


    • Education:
    • High School Diploma (Required)
    • Bachelor's (Preferred)
    *RESPONSIBILITIES:

    Answer inbound phone calls and emails in a contact center environment.

    • Provide excellent customer service support.
    • Provide accurate information regarding Clients products, services, and product delivery systems.
    • Be professional and courteous with callers at all times.
    • Maintain confidential information in accordance with company procedures and standards.
    • Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
    • Work well within a team environment and independently
    • Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Client.
    • Other administrative work as needed.
    • Perform all duties in accordance with company procedures and standards.
    *REQUIREMENTS:

    Must be flexible, enthusiastic and possess good interpersonal skills.

    • Must be flexible to work additional hours if needed when high call volume is anticipated
    • Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
    • Excellent interpersonal and communication skills (listening, verbal, written)
    • May be asked to be available for on-call after hours phone support as needed by the business.
    • Sitting for long periods of time in close proximity to a computer screen is required.
    • Excellent written and verbal communication skills that help represent diverse communities
    • Experience working with diverse teams
    *High5* Job Type: Contract


    Pay:
    $ $15.00 per hour


    Schedule:

    • Monday to Friday

    Work Location:
    On the road
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