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Cranford

    Installation Coordinator - Cranford, United States - Renewal by Andersen Metro & Midwest

    Renewal by Andersen Metro & Midwest
    Renewal by Andersen Metro & Midwest Cranford, United States

    3 weeks ago

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    Description

    Installation Coordinator

    Renewal by Andersen - Cranford, NJ

    Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the worlds largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. We are looking to expand our administrative team by filling a key role within the organization with an Installation Coordinator. All characteristics for this role will include, but are not limited to, the following:

    Primary Responsibilities:

    Maintain several spreadsheets, including but not limited to installation performance and Salesforce reporting.

    Work with our Field Operations Managers and installation teams regarding feedback on project performance.

    Responsible for project coordination and all administrative functions related to the entire installation process.

    Answer incoming calls from and make outbound calls to existing customers to keep them updated on their projects.

    Address customer concerns and work to resolve any issues they may be experiencing.

    Qualifications:-

    2-3 years of experience in an administrative role

    Strong follow-up & customer service skills

    CRM software experience, Salesforce is a plus

    Experience using Microsoft Office products, specifically with Excel and Word

    High attention to detail

    Ability to problem solve independently

    High level written/verbal communication skills

    Previous Home Improvement industry experience is a plus

    Compensation and Benefits:

    $18-25/hour plus monthly bonus incentive

    Full insurance package, including medical, dental, vision, and life

    401(K) with company match

    Student tuition reimbursement program

    Employee perks program- PTO, paid holidays, and floating holidays

    Schedule:

    Onsite in our Cranford office

    Monday-Friday; 8:00am-4:30pm

    Occasional Saturday overtime

    DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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