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    Service Support Specialist - Aurora, United States - Wagner Equipment

    Wagner Equipment
    Wagner Equipment Aurora, United States

    3 weeks ago

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    Description

    ** Service Support Specialist**

    **Job Category****:** Operations **Requisition Number****:** SERVI002529 Showing 1 location **Job Details**

    **Description**

    Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagners reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

    **Benefits include:**

    Paid Time Off (PTO) Plan - *Up to **96 hours** of PTO in your first year + 8 company paid holidays*

    Medical, dental, and vision insurance

    Life and AD&D Insurance

    Retirement Plans - ***401K*** *and **Roth 401K** , eligible employees can receive a company contribution up to **7%***

    Tuition Reimbursement

    Employee Assistance Program (EAP)

    CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

    *Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.*

    The Service Support Specialist (SSS) provides back-office support for the entire Wagner service department in a manner that reflects the companys vision of working as One Professional Team. This position will support a variety of service software solutions to include SIS Web, Caterpillar Electronic Technician, and DBS work order functions from WO creation, to invoicing and reporting out of DBS. The SSS provides support for internal and external service software users and administrative support for the Service Operations Manager and Technical Services Manager.

    **Pay Range:** $42, $65,340.00

    Salary is dependent on education and experience. **Essential Functions:** *Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.*

    Performs software installations and updates for 230+ Wagner field service technicians using, SIS, ET, Agco Diagnostics, DSI, and STW

    Provides software installation, configuration, and support for 1,000 external customer service software subscriptions of SIS, ET, Agco Diagnostics, and various other products

    Provides support for Wagner service personnel using DBS work-order functions

    Maintains the DBS configuration including labor change codes, labor rates, miscellaneous charge codes, invoicing parameters, print queues, monthly work-orders, prototype work-orders, etc.

    Develops custom reports for Service Managers

    Creates and distributes work-orders to perform safety and priority PIP service letters on machines across Wagners territory

    Works with branch personnel to identify the location of machines with PIP service letters

    Contacts the PIP champion at each location weekly to drive timely performance of PIP service letters

    Interfaces with Wagner Training Institute to develop and deliver technician related service training

    Interfaces with Caterpillar for updates and technical assistance as required

    Develops, documents, and trains personnel on service processes

    **Required Education and Experience:**

    High School Diploma or GED

    3+ years recent computer-related experience

    3-5 years administrative/clerical experience

    3-5 years customer service experience

    **Competencies:**

    Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

    Safety & Product Knowledge

    Basic knowledge of Microsoft PowerPoint

    Basic knowledge of DBS and ET/SIS/SIS Web/STW

    Intermediate knowledge of Microsoft Word, Outlook, and Excel

    **Work Environment:**

    **Noise**: Moderate, **Environment**: Indoors and Outdoors

    **Physical Demands:**

    Standing, walking, talking, sitting, use of hands & hearing

    Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

    **Other Duties:**

    Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

    Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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