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    Assistant Service Representative - Montgomery, United States - Harmon Dennis Bradshaw, Inc.

    Harmon Dennis Bradshaw, Inc.
    Harmon Dennis Bradshaw, Inc. Montgomery, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Join Harmon Dennis Bradshaw, Inc., a reputable company specializing in customer service. With our commitment to excellence and dedication to providing exceptional service, we strive to make a positive impact on our clients and community.

    As an Assistant Service Representative, you will have the opportunity to be an integral part of our team, working in a hybrid remote capacity. While based in Birmingham, Alabama, you will enjoy the flexibility and convenience of remote work, combined with the support and camaraderie of our close-knit team.

    In this role, you will assist our clients by providing friendly and efficient service, addressing their inquiries, and resolving any issues they may encounter. Your strong communication skills and customer-focused approach will ensure that our clients receive the highest level of satisfaction.

    If you have a passion for helping others, enjoy working in a collaborative environment, and seek a fulfilling career in customer service, Harmon Dennis Bradshaw, Inc. is the perfect place for you.


    Benefits

    Paid Time Off (PTO)

    Work from Home

    Flexible Schedule

    Health Insurance

    Dental Insurance

    Vision Insurance

    Life Insurance

    Disability Insurance

    Mon-Fri Schedule

    Career Growth Opportunities

    Retirement Plan


    Responsibilities

    Respond to client inquiries via phone, email, and chat in a timely and professional manner.

    Provide accurate and helpful information to clients regarding our products and services.

    Address client complaints and concerns, striving for prompt resolution and complete customer satisfaction.

    Maintain detailed and accurate records of all client interactions and transactions.

    Collaborate with team members to ensure a seamless and positive customer experience.


    Requirements

    Bachelor of Science Degree

    Previous experience in customer service or a related field is preferred.

    Excellent verbal and written communication skills.

    Strong problem-solving abilities and attention to detail.

    Demonstrated ability to remain calm and professional in challenging situations.

    Proficiency in using customer service software and tools.

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