Jobs
>
San Francisco

    Product Support Engineer II - San Francisco, CA, United States - Linux Foundation

    Linux Foundation
    Linux Foundation San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description
    Company Description The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption. Job Description The Linux Foundation Support team is looking for an experienced Service Desk Support Engineer II to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer escalations via Jira Service Desk, troubleshooting and solving more complex issues, and triaging and escalating to the appropriate internal software engineering team. This role is customer facing and will include support requests from the open source project community along with internal employee customers, with a focus on process management, and helping us streamline request management.
    • Support open source community members, along with internal Linux Foundation clients, in various support queues as an escalation point for complex issues.
    • Work with Product Engineering and IT Teams to understand how to diagnose common issues and determine the difference between user errors and application issues which require developer evaluation and response.
    • Provide excellent support by taking ownership of requests to give quick resolutions in a warm, friendly manner
    • Create, maintain, and update documentation for various support issues and runbooks.
    • Analyze support queues to determine if there are any gaps in knowledge bases or request types and update as needed.
    • Regularly report on outstanding and in progress issues to support, product, and infrastructure teams.
    • US Pacific timezone preferred.
    Qualifications
    • Excellent English communication skills, written and spoken
    • Bachelor's degree in Computer Science related field or equivalent work experience
    • 3+ years of relevant technical experience, preferably in highly secure, high availability environments
    • Exceptional collaboration in a remote team environment
    • Experience with Service Desks, Jira Service Management a plus
    • Experience with Confluence or other Wikis
    • Strong troubleshooting skills
    • Experience with troubleshooting Access Control Systems and login systems
    • Experience with AWS EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB, CloudWatch, and Container technologies
    • Experience with Serverless applications a bonus
    • Experience with Git on Github or GitLab
    • Basic Shell scripting experience (Bash, Python)
    • Understanding of DNS technologies and different record types
    • Experience working in a highly visible support role and with widely distributed teams
    • Experience with Infrastructure as Code, particularly Terraform or Puppet
    • Experience working with open source projects a plus
    Additional Information The Linux Foundation is a largely all-remote workforce that hires top-notch talent. We are as passionate about providing a flexible and supportive work culture as we are in Open Source Software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office.
    #J-18808-Ljbffr
  • Fastly

    Manager, Customer Support Engineering

    1 week ago

    Fastly San Francisco, United States

    We're building a more trustworthy Internet. Come join us. · **Manager, Customer Support Engineering** · As a Customer Support Engineering Manager, your job will be to manage, inspire and develop a team of Customer Support Engineers. You will provide regular feedback to help devel ...

  • Bee Talent Solutions

    IT Support Engineer

    2 weeks ago

    Bee Talent Solutions San Francisco, United States

    We are looking for an IT Support Engineer - Hardware Lifecycle Specialist to join our client's Workplace Technologies Support and Services Team. This role will be part of the backbone of technology logistics. You will support all hardware lifecycle including shipping, receiving, ...

  • Sanity

    Support Engineer

    1 week ago

    Sanity San Francisco, United States

    Link to template: · We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering an ...

  • Sanity

    Support Engineer

    1 week ago

    Sanity San Francisco, United States

    We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around custome ...

  • Sanity

    Support Engineer

    3 weeks ago

    Sanity San Francisco, United States

    Link to template: · We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering an ...

  • Javen Technologies, Inc

    IT Support Engineer

    1 week ago

    Javen Technologies, Inc San Francisco, United States

    Title: IT Support Engineer · Duration: 10+ months (Possible Extension) · Location: San Francisco, CA Onsite) · Duties: · Role onsite in San Francisco Office. · Okta is looking for an IT Support Engineer - Hardware Lifecycle Specialist to join our Workplace Technologies Support a ...

  • Etleap

    Support Engineer

    1 week ago

    Etleap San Francisco, United States

    [Full Time] Support Engineer at Etleap (United States) | BEAMSTART Jobs · Support Engineer · Etleap United States · Date Posted · 25 Jun, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Required · 1+ years ...

  • AlphaSights

    IT Support Engineer

    2 weeks ago

    AlphaSights San Francisco, United States

    Immediate Start · San Francisco based · About AlphaSights · AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investmen ...

  • Mixpanel

    Support Engineer

    2 weeks ago

    Mixpanel San Francisco, United States

    About Mixpanel · Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips-no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they ...

  • Aditi Consulting

    IT Support Engineer

    2 weeks ago

    Aditi Consulting San Francisco, United States

    Summary: · Looking for an IT Support Engineer - Hardware Lifecycle Specialist - to join our Workplace Technologies Support and Services Team. This role will be part of the backbone of technology logistics. You will support all hardware lifecycle including shipping, receiving, as ...

  • JBCPlatform

    IT Support Engineer

    2 weeks ago

    JBCPlatform San Francisco, United States

    Job Description · Job DescriptionTitle: IT Support Engineer · Company Description: Technology Provider · Location: San Francisco, CA · Salary Range: $28-$30/hr · Hourly rate is commensurate with experience and is an estimated range provided by JBC · Responsibilities: · Manage ...

  • Replicate Inc

    Support engineer

    1 week ago

    Replicate Inc San Francisco, United States

    You'll be helping our customers: answering their questions, debugging their code, whatever it takes. · This is a great role for someone who wants to work at a fast moving startup. You will become an expert in our product and how to help our customers. You will also play an impor ...

  • IT Solutions LLC

    IT Support Engineer

    2 weeks ago

    IT Solutions LLC San Francisco, United States

    Role: IT Support Engineer · Location: Hybrid- South SF · Type: Long term contract, Contract to hire, or straight hire · s a Senior IT Helpdesk Support Engineer, reporting to our Director IT Infrastructure and Operations, you will be part of a team that Olema will rely on to suc ...

  • Twitch

    IT Support Engineer

    5 days ago

    Twitch San Francisco, United States

    About Twitch · Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment. · We're about comm ...

  • Replit

    Support Engineer

    1 week ago

    Replit San Francisco, United States

    [Full Time] Support Engineer at Replit (United States) | BEAMSTART Jobs · Support Engineer · Replit United States · Date Posted · 17 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Required · 3+ years ...

  • IT Solutions LLC

    IT Support Engineer

    2 weeks ago

    IT Solutions LLC San Francisco, United States

    Role: IT Support Engineer · Location: Hybrid- South SF · Type: Long term contract, Contract to hire, or straight hire · s a · Senior IT Helpdesk Support Engineer , reporting to our Director IT Infrastructure and Operations, you will be part of a team that Olema will rely on to ...

  • ReadMe

    Support Engineer

    1 week ago

    ReadMe San Francisco, United States

    [Full Time] Support Engineer at ReadMe (United States) | BEAMSTART Jobs · Support Engineer · ReadMe United States · Date Posted · 24 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · $140000 — $160000 yearly · Job Type · Full Time · Experience Required ...

  • AlphaSights

    IT Support Engineer

    5 days ago

    AlphaSights San Francisco, United States

    AlphaSights is the global leader in knowledge on-demand. We connect investment and business leaders with a dynamic network of industry professionals whose informed perspectives help our clients make superior investment and business decisions. With 1500+ employees and nine offices ...

  • AI21 Labs

    Support Engineer

    1 week ago

    AI21 Labs San Francisco, United States

    We are looking for experienced and passionate individuals to join our Support Engineering team in the US and Israel. In this role, you will be guiding our customers and partners with your technical and product expertise. Your work will bring us toward industry leading customer fo ...

  • Sanity

    Support Engineer

    1 week ago

    Sanity San Francisco, United States

    Who are we? · is a modern, flexible content platform that replaces rigid legacy content management systems so companies like PUMA, Spotify, Figma, Riot Games , and Skims can create amazing digital experiences for their customers. · One of our big differentiators is treating cont ...