Senior Implementation Specialist - Minneapolis, United States - Outsell (Minneapolis)

Outsell (Minneapolis) Minneapolis, United States

2 weeks ago

Description

Outsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty.

We are based out of Minneapolis, MN with extensions of our team located throughout the US.
Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company where we live out our core values of

Customer ,

Quality ,

Caring ,

Teamwork ,

Innovation ,

Initiative , and

Integrity , you've come to the right place. Visit

Why Outsell

for more information.

WHAT WE NEED
We're looking for a Senior Implementation Specialist to join our team

The Senior Implementation Specialist position ensures all onboarding tasks are completed and quality controlled for a successful go live per contract agreement or SOW.

The Senior Implementation Specialist acts as a project champion and SME to both internal and external stakeholders throughout the implementation stage of the customers experience.

Select Responsibilities Include:
Assess Dealer Information and/or CIFs to assess monthly workflow and task assignment in Salesforce or Monday.

Act as the single point of contact and SME for our external customer (Dealer) and internal stakeholders (Sales, Success, Management) for all items relating to Dealership's implementation and onboarding process.

Ensure requests for data orders are communicated to the appropriate team or specific team member.
Communicate, collaborate with Implementation Coordinator regarding outstanding data feeds and task assignment or completion.

Proactively assess risks and delays, collaborate with teams and Dealer Support management to ensure onboarding cut-offs and deadlines are met.

Monitor and track all Dealer onboarding tasks for your specific program or dealer assignments.
Assist other Onboarding Coordinators as time allows and/or to cover absences or PTO.
Communicate onboarding status update or at risk dealers with Management, Sales partners, Success partners

Perform quality check to ensure Salesforce Asset has from dates, correct packages in package manager and contracted campaigns are visible in DEP.

Inform all project stakeholders (Sales, Success, Program Services) of any data gaps or deficiencies at go live or prior to dealer hand-off to Success partners.

Proactively communicate onboarding risks, concerns or escalations to Dealer Support Director and Dealer Support Supervisor
Provide subject matter expertise to internal teams, external dealer partners and external vendors regarding processes and systems for onboarding.
Answers incoming phone calls, forwards or transfers calls, attends to or responds to voicemail messages.
Initiate process and function optimization with internal teams.
Lead, host, participate in both internal and external meetings.
Demonstrate the values of Outsell in everyday interactions.
Perform other duties as required.

WHO WE WANT
If you have the following education, experience, and competencies, this might be the role for you

Education and Experience:
Bachelor's Degree; and
Two (2)+ years of experience Technical Client Service or Similar; or
A combination of education and work experience is necessary to perform key responsibilities.

Technical/Functional Competencies and Traits:
Ability to manage multiple projects simultaneously under tight deadlines
Coordination and Organization skills
Internal and external customer facing communication skills
Advanced proficiency with written and verbal communication skills
Ability to be proactive and work autonomously
Ability to troubleshoot and apply problem solving skills
Process orientation and strong attention to detail
Highly motivated to work in a fast-paced, entrepreneurial, results-oriented culture
Ability to care for others, show empathy, and work collaboratively across functions

Computer skills, specifically in , Salesforce, Package Manager, GSD Ticketing System, MS Office Suite, internal communications through Slack and Outlook, as well as external vendor portals (CRM, DMS, Inventory).

Ability to implement SLAs and respond to questions from internal and external resources as an SME
TRAVEL/LOCATION
Commuting by car and plane to headquarters periodically.
This position is hybrid based in the Minneapolis headquarters.

WHAT'S IN IT FOR YOU
Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch total rewards package for our associates as you grow professionally and personally.

In addition to a rewarding career where you get the opportunity to make a tangible impact on our customers and communities, we offer the following to all full-time associates:

Competitive pay with discretionary bonuses for above-and-beyond performance
Hybrid and remote work arrangements
Affordable Medical, Dental and Vision Benefits
Health Savings Account with company contributions
401(k) with company match
Company-paid employee life insurance
Company paid long-term disability
Dependent Care Flexible Spending Account
Generous time off

Unlimited paid time off
9 paid holidays
Paid family and medical leave
Half day Fridays throughout the year (contingent on business needs)

We are an equal opportunity employer and value diversity and inclusion at our company.

We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law.

Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment.

To request an accommodation for the application process, please email

.

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