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    Research Program Assistant - San Francisco, United States - Public Health Foundation Enterprises, In

    Public Health Foundation Enterprises, In
    Public Health Foundation Enterprises, In San Francisco, United States

    2 weeks ago

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    OTHER
    Description

    Heluna Health invites applications for the full-time, non-exempt position of Research Program Assistant I. This position will work in the Population Health Division (PHD) / San Francisco Department of Public Health offices at 25 Van Ness. Under the direction of the PHD Assistant Operations Manager, the Research Program Assistant I will bring a customer service approach to efficient and effective implementation of activities related to supporting research participants, maintaining schedules, and coordinating logistics. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively. This position will report to the PHD Assistant Operations Manager.

    This is a temporary grant-funded, full-time, benefitted position. Employment is provided by Heluna Health. This job is on site 8am-5pm and remote work will not be possible.

    Pay rate: $22.93 per hour

    If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

    ESSENTIAL FUNCTIONS

    • Provide outstanding customer service, create a welcoming environment for staff and visitors

    • Be responsible for reception area functions

    • Operate a multiline telephone system to answer, screen and forward calls, provide information and take messages

    • Greet research study participants, guests, staff and messenger services and determine the nature and purpose of visit, and direct or escort visitors to specific destinations

    • Monitor and respond to email inquiries

    • Maintain office and file cabinet keys as well as sign out ledgers for various office equipment

    • Monitor electronic conference room reservation calendar

    • Update documents and databases, i.e., sign-in sheets, telephone directory, etc.

    • Maintain courier and package log

    • Facilitate pick up and distribution of mail to department sections and various other locations

    • Maintain Konica Minolta technician and toner requests, monthly meter readings, purchase orders, invoices, moves

    • Order and receive supplies and distribute to appropriate staff

    • Coordinate reception coverage to attend regular staff meetings

    • Attend Operations Branch meeting and other meetings as requested

    • Assist with on/offboarding new employees by updating databases, assigning distribution lists, facilitating badge access as required, and supporting offices are equipped with required office supplies as appropriate

    • Assist with assigning service requests as needed

    • Assist with organizational resources including supplies, supply storage, conference rooms and ensure all spaces are maintained in a professional appearing manner

    • Coordinate and facilitate facilities staff requests regarding issues related to individual offices, labs, shared conference rooms, storage, trash and recycling, etc.

    • Assist in creating Virtual Warehouse postings and monitor catalog of items.

    • Assist in tracking GRM (document management and offsite storage vendor) account

    • Other duties as assigned

    JOB QUALIFICATIONS

    Education/Experience

    • Exceptional customer service, communication, and follow-up skills

    • Excellent skills with Word, Excel, PowerPoint. TEAMS, and Zoom

    • Previous experience in Office settings, or receptionist positions

    • Knowledge of, and sensitivity to marginalized communities, included but not limited to persons living with HIV/AIDS, persons living with disabilities, in addition to services supporting populations participating in research studies; therefore, respecting and minding the confidentiality of visitors, and others

    • Attention to detail and ability to manage competing priorities

    • Excellent analytical, organizational, and business administration skills

    • Evidence of sound judgment, trouble-shooting skills and creative problem-solving ability

    • Demonstrated ability both to take individual initiative and to collaborate effectively on when working in a team


    Other Skills, Knowledge, and Abilities

    • Willingness/ability to learn new computer programs as needed

    • Spanish Speaking ability is preferred

    PHYSICAL DEMANDS

    Stand: Frequently
    Walk: Frequently
    Sit: Frequently
    Handling / Fingering: Occasionally
    Reach Outward: Occasionally
    Reach Above Shoulder: Occasionally
    Climb, Crawl, Kneel, Bend: Occasionally
    Lift / Carry: Occasionally - Up to 50 lbs
    Push/Pull: Occasionally - Up to 50 lbs
    See: Constantly
    Taste/ Smell: Not Applicable

    Not Applicable = Not required for essential functions
    Occasionally = hrs/day)
    Frequently = hrs/day)
    Constantly = (5+ hrs/day)

    WORK ENVIRONMENT

    General Office Setting, Indoors Temperature Controlled

    Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

    All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

    EEOC STATEMENT
    It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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