- Provide customer service to families of young children seeking information and opportunities to meet child and family needs.
- Provides daily support to customers and staff by managing walk-in visitors, responding to phone and website inquiries as needed.
- Meets with families to conduct a needs assessment and provides information, resources and referrals.
- Develop expertise knowledge of a variety of community resources including related eligibility requirements for early education and human services programs.
- Assist families with completing the Child Care Works application and coordinate schedules for face to Face application interviews for Head Start/Early Head Start/Pre-K Counts.
- Document work and maintain accurate records utilizing appropriate databases and/or electronic file systems.
- Provide translation and interpretation services as needed and assigned.
- Provides back-up support to front desk Facilities Operations Support Specialist to cover lunches, vacation, and other times as needed.
- Completes special projects and other duties as assigned by the Supervisor.
- High School Diploma/GED; Associates Degree in Social Service, Business or Computer Science preferred.
- Bilingual (English/Spanish) required
- Two years related customer service experience
- Advanced knowledge and experience using Microsoft Office programs.
- Proficient with using databases, software, record tracking systems
- Strong interpersonal skills, ability to work with individuals of varying economic, educational and cultural backgrounds
- Valid driver's license, full time use of vehicle
- Hours: Monday through Friday; 8:30am to 5:00pm
- Low cost/rich benefits
- Paid leave for vacation, sick, and personal days
- Thirteen paid holidays
- Agency sponsored 401k retirement plan
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Intake Specialist - Allentown, United States - Community Services for Children
Description
Job Description
Job DescriptionSalary: $19.28Pay Rate: $19.28/hour
Hours per week: 40
Weeks per year: 52
Community Services for Children is Seeking a Self-motivated individual for a rewarding career as an Intake Specialist to provide interested families with early learning resources that will support their child's future success through a friendly comprehensive customer service approach. The position responds to inquiries, assesses family needs, provides local resources and referrals, and reviews family eligibility for all programs. We are a large, well-established, high performing organization located in the heart of the Lehigh Valley. Selected as a 2015, 2017, 2020, and 2021 Top Workplace, CSC is a leader in early childhood education.
Work Environment:
Newly hired Community Services for Children staff members will receive a $500 net monetary incentive. The candidate will receive the $500 payout upon completion of probation.
Job Responsibilities:
Requirements:
Benefits: Full time
