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    Telecommunications Analyst - Richmond, United States - Alphanumeric Systems

    Alphanumeric Systems
    Alphanumeric Systems Richmond, United States

    2 weeks ago

    Default job background
    Insurance
    Description

    Alphanumeric is hiring a Telecommunications Analyst to work out of Richmond, VA for an organization with an established stronghold in the financial and insurance industries.

    Provide support of Call Center functionality, SIP trunk support, as well as providing some off hours support of telephony environment as required.

    • Maintain and program a variety of Avaya products, including Communication Manager, CMS, AES, Modular Messaging, Session Manager and Verint Call Recording.
    • Set up and maintain telephony servers and verifying OS patches are current, toll free number provisioning and SIP trunk testing as requested by the business and helping team members with complicated requirements.
    • Hands on support of the local call center reps is required.
    • Capable to quickly analyze complex technical issues with minimal supervision, and work within a team environment while communicating well to a diverse set of colleagues, vendors and partners.

    Desired qualifications include:

    Working with internal technical teams to help develop solutions and integration with the telecom platform as required

    Detailed understanding of call center technologies - Avaya required

    Excellent communication skills (oral, written and presentation), organizational and collaboration skills

    Intermediate/Advanced knowledge and development of diagrams and methodologies using Microsoft office toolset

    Demonstrated ability to apply new technology concepts to a real working environment

    Most of the duties performed on a computer or phone with some on-site support of the Richmond campus a must.

    Knowledge of call recording solutions helpful. Verint preferred.

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