- Responsible for the frontline supervision and management of deployed case managers, resource coordinators, and other deployed contract support staff.
- Ensure that deployed contract staff are successfully completing the overall mission and the operational priorities identified and defined by ACF OHSEPR's leadership.
- Ensure appropriate handling of all data collected by case managers.
- Responsible for team building, coaching, staff appraisals, and performance measures.
- Oversee completion of required training for all new hires.
- Ensure all time sheets are validated and approved.
- Ensure all injuries and accidents are reported according to client and Acuity policies.
- Oversee case manager daily work to include:Conduct intake assessments to support OHSEPR's program eligibility determinations and identify unmet needs of eligible repatriates.Triage repatriates and their dependents by level of need.Connect repatriates to a broad range of services and resources.Provide interpreter services, as needed.Develop and maintain accurate and complete case records for all participants in compliance with contractual obligations.Proactively manage cases using all appropriate tools and techniques.Maintain confidentiality of all records.
- Coordinate with functional areas in accordance with Incident Command System (ICS) structure.
- Demonstrate at least an intermediate level of knowledge of ICS principles and ICS forms as evidenced by course completion certificates and previous written examples of application in real incidents.
- Demonstrate knowledge and understanding of the National Response Framework (NRF) and the structure of the nation's response structure based on the NRF and the Emergency Support Functions (ESF) (particularly ESF #6- Mass Care, Emergency Assistance, Housing, and Human Services).
- Establish and maintain positive interpersonal and interagency working relationships.
- Create a work environment that provides mutual respect and equal opportunity for all personnel assigned to the incident.
- Create understandable and accurate reports and presentations that are 508-compliant using Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Retrieve information from databases and online knowledge management systems.
- Performs other duties as assigned.
- Bachelor's degree in behavioral sciences, human services, or social services.
- Two years of supervisory experience.
- Three years prior experience in social worker positions (e.g., child welfare) with direct contact with clients is strongly preferred.
- Certification as a case manager as determined by the state licensing and certification board is strongly preferred.
- Bilingual (English / Spanish) communication skills are not required but are preferred.
- Must be able to deploy within 72 hours of notification.
- Must be able to remain at deployed location for up to 180 days.
- Attention to detail.
- Ability to solve programs.
- Ability to deal with multicultural contacts with sensitivity.
- Must be a U.S. Citizen or have legal permanent residence.
- Ability to pass a background investigation.
- Ability to work with computers and utilize Microsoft products (e.g., Word, Excel, PowerPoint).
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Case Management Team Lead - Greensboro, United States - Acuaity International
Description
Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today To see what career opportunities we have available, explore below to find your next career
The Office of Human Services Emergency Preparedness and Response (OHSEPR) administers the Disaster Human Services Case Management Program, the U.S. Repatriation Program, and the Health and Human Services (HHS) Administration for Children and Families (ACF) Continuity of Operations Program which direct the performance of ACF's mission essential functions during a vast range of unexpected disruptions or emergencies.
This position is responsible for supervision and oversight of assigned Case Managers. The case managers provide temporary assistance to U.S. citizens and their dependents who have been identified by the Department of State (DOS) as having returned, or been brought from a foreign country, to the United States because of destitution, illness, war, threat of war, or a similar crisis, and because they are without resources immediately accessible to meet their needs. OHSEPR coordinates with DOS to ensure that eligible repatriates receive temporary assistance in the state or territory of their final destination.
Duties:
Job Requirements:
Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
For OFCCP compliance, the taxable entity associated with this job posting is:
Acuity-CHS, LLC
