Jobs
>
Mesquite

    Service Support Specialist - Mesquite, United States - FNA Group

    FNA Group
    FNA Group Mesquite, United States

    1 week ago

    Default job background
    Description

    Service Support Specialist


    SUMMARY:

    FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

    We have a challenging and exciting opportunity for a Service Support Specialist for our growing product support team. If you thrive in a fast-paced environment, embrace multi-tasking, and enjoy problem solving and helping business partners, then we want to speak with you


    Primary Purpose:

    In this role, you are the point person for our selling dealers and authorized service center business partners. These partners will depend on you to coordinate replacement parts, confirm diagnosis for pre-approved warranty claim processing, and find creative solutions to other challenging issues that may arise. With this responsibility, you play a large role in building and strengthening relationships with our partners.


    Job Description:

    The Service Support Specialist will coordinate inquiries for assistance in troubleshooting product operational issues and requests for warranty replacement service parts for our network of authorized service centers and self-servicing dealers and distributors. You will interact with FNA Group's business partners by addressing inquiries and resolving issues by providing a higher level of customer support on specific products and related service issues. Greet every business partner through phone or e-mail with hospitality and respect. Manage the service workflow in an effective and efficient manner. Maintain a positive attitude and team atmosphere at all times. Communicate on the phone in a clear, professional manner and help build long-term relationships between FNA, yourself and our business partners/customers.


    Qualifications:

    Required:

    • Extraordinary communication skills, both verbal and written.
    • Must be able to articulate potential problems and proposed resolutions in a clear, easily understood manner.
    • Must be able to read and interpret Illustrated Parts Lists (IPLs) to find the appropriate parts needed for a specific model of machine.
    • Able to work effectively across functional areas.
    • Adept at creative thinking and problem solving and managing flexibility in an evolving service environment.
    • Self-directed individual who works well within a team environment.
    • Maintain a positive attitude and team atmosphere at all times.
    • Proficient in Microsoft Excel and use of other Microsoft office products such as Word and PowerPoint.

    Preferred:

    • Ideal candidates will have knowledge of the general operation of outdoor power equipment and proven performance in customer service skills in a consumer products organization.
    • The ability to troubleshoot potential operational issues with outdoor power equipment.
    • Experience with tool and equipment categories extremely helpful.
    • Above average keyboard skills.
    • Passion for your profession.

    Education/Certification:

    Required:

    High school diploma or equivalent.

    Preferred:

    College degree and/or related work experience is a plus

    Job Posted by ApplicantPro
  • Extra Special Parents

    Support Specialist

    4 days ago

    Extra Special Parents Midlothian, United States

    Extra Special Parents (ESP) was established in 2006 as a therapeutic foster care agency in Richmond, Virginia. ESP is the largest independent agency in the state and has recently been growing at a rate of 2x every 2-3 years. We opened two new offices in 2023 with 45 employees and ...

  • FNA Group

    Service Support Specialist

    2 weeks ago

    FNA Group Mesquite, United States

    Service Support Specialist · SUMMARY: · FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands s ...

  • FNA Group

    Service Support Specialist

    1 week ago

    FNA Group Mesquite, United States

    Job Description · Job DescriptionService Support Specialist · SUMMARY: · FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive lic ...

  • URS Medical

    Supporting Documentation Specialist

    4 days ago

    URS Medical Dallas, United States

    URS Medical, in collaboration with Pediatric Home Service, is a friendly and professional leader in home health industry with a singular passion for and commitment to **_taking care of the child_**. As a leader in home health care, we help kids achieve their best lives at home an ...

  • ZephyrTech

    Sales Support Specialist

    3 weeks ago

    ZephyrTech Plano, United States

    The Primacolor GmbH, headquartered in Kitzingen, has been your competent partner for painting, coating and finishing since 2001. · With three locations in Bavaria, Rhineland-Palatinate and Saxony, we distribute vehicle repair paints, industrial paints, building paints and wood pa ...

  • Sinclair Broadcast Group

    Sales Support Specialist

    3 days ago

    Sinclair Broadcast Group Hunt Valley, United States

    **Responsibilities**: · - Provide direct sales support, training and assistance to users across the country through various methods · - Communicate and coordinate with the account executives, sales management, and traffic teams to optimize efficiency · - Log all reported issues v ...

  • CK Family Services

    QMHP/Clinical Support Specialist

    2 weeks ago

    CK Family Services Mesquite, United States

    About CK Family Services · CK Family Services is the premiere foster care, adoption, and behavioral health organization in North Texas. For nearly two decades our team of mission-focused professionals has moved the needle in achieving the mission, People united through God to enh ...

  • CK Family Services

    QMHP/Clinical Support Specialist

    2 weeks ago

    CK Family Services Mesquite, TX, United States Full time

    About CK Family Services CK Family Services is the premiere foster care, adoption, and behavioral health organization in North Texas. For nearly two decades our team of mission-focused professionals has moved the needle in achieving the mission, People united through God to enha ...

  • Skyline Solutions

    Support-IT specialist in computer science

    3 weeks ago

    Skyline Solutions Lewisville, United States

    Are you looking for a change in your career and have a strong service orientation in the IT field? Do you have a deep understanding of modern IT environments and are familiar with necessary IT security standards? We are expanding our IT services and are looking for a Support Spec ...

  • BSI Financial Services

    Default Support-loss Mitigation Specialist

    1 week ago

    BSI Financial Services Hunt Valley, United States

    The Default Support-Loss Mitigation Specialist is a liaison between clients and borrowers to review viable solutions to avoid Foreclosure proceedings. Our representatives are expected to provide exceptional servicing of mortgage loans and be able to identify eligible retention pr ...

  • Aurora Innovations

    Pedagogical specialist/educator

    2 days ago

    Aurora Innovations Mesquite, United States

    Pedagogical Specialist / Educator (m/f/d) WE ARE LOOKING FORWARD TO APPLICANTS: * who have completed training as an educator or have another qualification as a specialist according to § 25b of the Hessian Child and Youth Welfare Code (HKJGB) * who enjoy working with children aged ...

  • Quantum Innovations

    Senior Physician in Psychiatry and Psychotherapy

    3 weeks ago

    Quantum Innovations Mesquite, United States

    On behalf of a specialist clinic, we are currently seeking a · Consultant Psychiatrist and Psychotherapist (m/f/d) · in the greater Heilbronn area, to start as soon as possible. · The role offers: · A wide range of treatments for mental and psychosomatic disorders in adults, i ...

  • Skipping Laundry

    Laundry Professional- Work From Home

    3 days ago

    Skipping Laundry Mesquite, United States

    Become An SL Vendor and earn **80% split** — start today · Options to **DELEGATE YOUR ORDERS** to other SL Vendors and SL Drivers for additional support · **YOU SET YOUR OWN PRICING**: · - with immediate payout · Keep **100%** of your tips · **About Skipping Laundry Marketplace** ...

  • Spero Technology

    IT Support Specialist

    4 weeks ago

    Spero Technology Dallas, United States

    Job Title: IT Support Specialist · Company: Spero Tech · Location: Hybrid - Dallas, TX · Position Summary: Spero Tech is seeking a highly skilled and motivated IT Support Specialist to join our client's Corporate IT team. The ideal candidate will have a passion for technology, a ...

  • Akin Gump

    IT Support Specialist

    2 weeks ago

    Akin Gump Dallas, United States

    Location: Dallas · Schedule: 8:30 AM to 5:00 PM · FLSA: Non-Exempt · Position Type: Full-Time/Regular · Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We ...

  • Frontline Source Group

    IT Support Specialist

    1 week ago

    Frontline Source Group Dallas, United States

    IT Support Specialist · Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. · Company Profile: · Healthcare Industry · Team Culture · Growing · IT Support Specialist Role: · Our IT Support Specialist will be responsible for generating ...

  • Highline Warren

    IT Support Specialist

    2 weeks ago

    Highline Warren Dallas, United States

    IT SUPPORT SPECIALIST (Onsite) · SUMMARY · The IT Support Specialist is accountable for delivering desktop support to both on-site and remote internal customers within the company. This entails effectively overseeing a diverse range of customer calls, emails and in person reques ...

  • Motion Recruitment

    Support Specialist

    2 weeks ago

    Motion Recruitment Dallas, United States

    Job Description · Our Client, a greenfield video servicing/management startup, is looking for a Support Specialist for their team. The company has been expanding rapidly and looking for experienced personnel to aid in their roll out to market. · This is an opportunity to work fo ...

  • Aldridge

    IT Support Specialist

    6 days ago

    Aldridge Dallas, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Do you have a knack for solving problems and a passion for helping others? Do ...

  • ACN Opportunity, LLC.

    IT Support Specialist

    2 weeks ago

    ACN Opportunity, LLC. Dallas, United States

    IT Support Specialist in Dallas at ACN Jobs **Location:** · Dallas **Job Description** · **COMPANY SUMMARY**: ACN is one of the worlds largest direct sellers of telecommunications, energy and other essential services. We have global operations in 25 countries and have been rapi ...