- Benefits from Day One
- _Daily Pay_
- Career Development
- Tuition Reimbursement
- On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
- Educational Stipend
- _Certification reimbursement (up to 1 certification)_
- Referral Rewards
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Director, Patient Access Center - Maywood, United States - Trinity Health
Description
Employment Type:
Full time
Shift:
Day Shift
Description:
The Director of the Patient Access Center is responsible for the daily oversight and management of a team of call and contact center advocates (~100 FTE).
This position works to meet KPIs and performance guarantees through performance management and focus on metrics.
In addition to daily run-the-business activities and operational oversight, this role requires understanding of platform capabilities, reporting requirements and removal of extraneous calls from the environment via mitigation efforts.
Staff:
Manage a staff of 100.
4 leaders report into this position in Illinois.
What's required:
Required:
Bachelor's Degree
Preferred:
Master's Degree
Specify Degree(s): Arts, Science, or Related Field
Minimum Experience:
Required: 6-10 years of previous job-related experience
Managerial Experience: 3-5 years
Licensure/Certifications:
Required:
Epic Cadence Certification
Computer Skills Required:
EPIC
EPIC Cadence
Preferred:
EPIC
Kronos
Lawson
Microsoft Outlook
At Loyola University Medical Center, we know you're more than your job. We see you and all of your potential. That's why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits... at Loyola, what's important to you, is important to us. Join our family.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.
Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.
We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
