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Hoopes Landing

    Help Desk Coordinator - Hoopes Landing, United States - MSM Technology, LLC

    MSM Technology, LLC
    MSM Technology, LLC Hoopes Landing, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    We are seeking a skilled and experienced IT Manager to lead our Helpdesk team of approximately 15 professionals. As the IT Manager, you will be responsible for overseeing the day-to-day operations of our helpdesk and ensuring the delivery of efficient and effective technical support to our internal employees. This is a critical role that requires strong leadership, technical expertise, and exceptional communication skills.

    Primary Responsibilities:

    • Manage and mentor a team of approximately 15 helpdesk technicians, providing guidance, support, and professional development opportunities
    • Monitor and prioritize helpdesk tickets to ensure timely resolution of technical issues
    • Collaborate with cross-functional teams to identify and address recurring problems, implementing long-term solutions to improve overall system performance and user experience
    • Develop and maintain helpdesk policies, procedures, and documentation, ensuring alignment with industry best practices
    • Oversee the procurement and maintenance of hardware, software, and other technical equipment necessary for effective helpdesk operations
    • Stay up-to-date with emerging technologies and trends in the IT industry, recommending and implementing innovative solutions to enhance the helpdesk function
    • Monitor helpdesk performance metrics, generate reports, and present findings to senior management
    • Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-focused mindset within the helpdesk team
    • Other duties as assigned
    Requirements:
    • Secret Clearance MUST HAVE
    • 5 year minimum managing IT Helpdesk Operations within a DoD environment.
    • Minimum of IAT Level II (Sec+), CISSP preferred
    • Written and verbal communication skill, to include presentation development to senior ranking government officials.


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