- Handle inbound and outbound phone calls with support of BMW BASE, ASD tools
- Conduct research to understand, explain, and resolve technology issues
- Ensure response times are quick and effective to appropriately resolve requests
- Full understanding of BMW RSA program
- Learn and understand Policy and procedure
- Exclusions awareness
- Act as the point of contact for all Specialists on duty during your shift as well as the point of escalation for any situation on the production floor
- Consistent communication with the team regarding Client and Customer needs, updates and changes
- Auto shop experience is preferred
- Eight of the nine ASE courses completed and have certificate documenting training
- Minimum of High School Diploma
- Associates or Bachelors preferred
- No experience working in a call center environment required
- Candidates will receive basic call training
- Proficient in Microsoft Office and web based applications
- Strong interpersonal and organizational skills
- Exhibit high level of professionalism in interactions with colleagues, Team Leaders, Operations Managers, etc.
- Must provide excellent customer service
- Must have professional phone etiquette
- Problem solving and decision making skills and sound judgement
- Willing to learn automotive systems and stay updated in automotive technology
- Willingness to learn and grow with the program
- Positive and ability to help others
- Extended and/or weekend hours maybe be required
- Bilingual in English and Spanish AND/OR Portuguese
-
Automotive Mechanical Systems
3 weeks ago
Robert Bosch Tool Corporation Fort Lauderdale, United StatesThe BMW Roadside Assistance (RSA) Automotive Diagnostic Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive Diagnostic Agent will use advanced troubleshooting and problem solving skills al Mechanical, Automotive, Syste ...
-
Automotive Mechanical Systems
3 weeks ago
Robert Bosch Tool Corporation Fort Lauderdale, United StatesJob Description · The BMW Roadside Assistance (RSA) Automotive Diagnostic Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive Diagnostic Agent will use advanced troubleshooting and problem solving skills along with BMW ...
-
Automotive Mechanical Systems
3 weeks ago
Bosch Group Fort Lauderdale, United StatesJob Description · Job DescriptionCompany Description · Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at BMW Connected Drive: · Company benefit are eligible from Da ...
-
Controls System Engineer Electric/Mechanical
1 week ago
ACA Talent Pompano Beach, United StatesJob Description · Job DescriptionControl Systems Engineer · Summary: · You will be performing great work using your experience to design, engineer, and program direct control systems in high-end customer electrical and mechanical infrastructure. This will include program direct d ...
-
Training to become a clerk for office management
2 weeks ago
Stellar Enterprises Broadview Park, United StatesWho we areRud. Otto Meyer Technik GmbH & Co. KG – ROM Technik – plans, builds, and maintains sophisticated technical building systems for public, industrial, and private clients with around 2,000 employees. With our operational areas of electrical, mechanical, building automatio ...
-
Mechanical Process Engineer
2 days ago
AECOM Fort Lauderdale, United States Full timeJob Description · AECOM is actively seeking a highly motivated Mechanical Process Engineer for employment in the Chelmsford, MA office. This Mechanical Process engineer position will involve a variety of new and renovations to existing water treatment facilities, water booster pu ...
-
Mechanical Engineer
6 days ago
EXP Fort Lauderdale, United States Full timeAt EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world's most compl ...
-
Maintenance Technician III
6 days ago
Marriott International, Inc Fort Lauderdale, United StatesJob Number · Job Category · Engineering & Facilities · Location · Fort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States · VIEW ON MAP · Schedule · Full-Time · Located Remotely? · N · Relocation? · N · Position Type · Non-M ...
-
Director of Engineering
3 weeks ago
Gecko Hospitality (Corporate) Fort Lauderdale, United StatesDirector of Engineering · Company: Gecko Hospitality · Location: Fort Lauderdale, FL · About the Role: Gecko Hospitality is seeking a highly skilled and experienced Director of Engineering to join an upscale boutique hotel property in Fort Lauderdale. The ideal candidate will hav ...
-
Service Mechanic
3 weeks ago
Broward Health Fort Lauderdale, United States Full timeBroward Health Corporate SpectrumShift: Shift 1FTE: Summary:Troubleshoots, maintains, and repairs, equipment, and systems in accordance with diagrams, sketches, operation manuals, blueprints, and manufacturers' specifications. Observes mechanical devices in operation, disassemble ...
-
Fleet Mechanic III
3 weeks ago
City of Tamarac, FL Fort Lauderdale, United StatesSalary : $53, $80,868.00 AnnuallyLocation : City of Tamarac, FLJob Type: Full-timeJob Number: 00473Department: Public ServicesDivision: FleetOpening Date: 03/08/2024Performs complex technical activities pertaining to the proper functioning and maintenance of the city's vehicle an ...
-
Bosch Fort Lauderdale, United States Full timeJob Description · Assist engineering in product design and development · Develop 2D and 3D modeling of HVAC equipment in CAD systems (NX/AutoCad/Solid Works) · Support engineers with product development tasks such as Design Sketch, ECR creation, prototyping. · Develop basic detai ...
-
Field Service Technician I
2 weeks ago
00100 LEIDOS, INC. Fort Lauderdale, United States Full timeThe Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With our new, combined portfolio, our operation has mo ...
-
Chief Engineer
2 weeks ago
Avison Young Fort Lauderdale, United States Full timeOverview · The Florida Region is currently seeking a Chief Engineer to oversee several commercial properties in South Florida. The Chief Engineer will plan, implement, coordinate, and manage all mechanical operations, maintenance, communications, energy management and manpower d ...
-
heavy equipment mechanic
3 weeks ago
City of Plantation - FL Fort Lauderdale, United StatesSalary: $52, $87,455.03 AnnuallyLocation : Plantation, FLJob Type: Full timeJob Number: 640-02Department: PUBLIC WORKS GENERALOpening Date: 05/14/2024Closing Date: ContinuousDescription This is a non-exempt position which is experienced Journeyman or Master level mechanic work, r ...
-
Vehicle Condition Inspector
4 days ago
ACV Auctions Fort Lauderdale, United StatesWhat you will do: · Actively and consistently support all efforts to simplify and enhance the customer experience. · Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing p ...
-
Supervisor, Building Systems
2 weeks ago
Nova Southeastern University Fort Lauderdale, United States Full timeJob Category: · Non-Exempt Hiring Range: Pay Basis: Hourly · Subject to Grant Funding?: No Essential Job Functions: 1. Installs, repairs, adjusts, troubleshoots, services and maintains electric and pneumatic control systems for heating, ventilation, air conditioning, humidity ...
-
A&P Mechanic
3 weeks ago
STS Technical Services Fort Lauderdale, United States PermanentSTS Line Maintenance is hiring A&P Mechanics in Fort Lauderdale, Florida. Hiring Note: All candidates must currently be authorized to work in the United States. · Position Summary: · STS Line Maintenance is looking for highly motivated Aircraft Maintenance Professionals to help ...
-
Crane Maintenance Electrician
3 days ago
GFC Crane Consultant Inc. Fort Lauderdale, United StatesHourly Pay Rate: $48.40 for ST & $72.60 for OT · Hours: 40 hours a week plus periodic overtime. · Posting Date: Immediate · Closing Date: Until filled · Employer: GFC Crane, Inc., Fort Lauderdale Florida · For over 40 years, GFC Crane has been specializing in daily container cran ...
-
Marine Mechanic
3 weeks ago
Randstad USA Fort Lauderdale, United States Full timeJoin our reputable marine services company in Fort Lauderdale, FL, dedicated to providing top-quality repairs and maintenance for a wide range of marine vessels. With a strong commitment to professionalism, customer satisfaction, and technical expertise, we are seeking a skilled ...
Automotive Mechanical Systems - Fort Lauderdale, United States - Bosch Group
Description
Job DescriptionThe BMW Roadside Assistance (RSA) Automotive Diagnostic Agent will be responsible for providing technical product support to clients and customers of BMW. The Automotive Diagnostic Agent will use advanced troubleshooting and problem solving skills along with BMW Roadside Assistance technical knowledge to assist customers in case of a breakdown.
Will have a full understanding of the BMW RSA program and be able to troubleshoot possible outcomes for service dispatch.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
