Fraud & Loss Prevention Analyst I - Austin, United States - Sunflower Bank NA

Sunflower Bank NA

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Sunflower Bank, N.A. is looking for a qualified, motivated individual for the role of
Fraud & Loss Prevention Analyst I in
Austin, TX. The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.

Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.

Education / Experience Preferred:

Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance preferred.
Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
Excellent analytical and problemsolving skills, with the ability to interpret complex data and identify patterns or anomalies.
Capable of effectively managing disruptions and unexpected events during the workday.
Detailoriented with strong organizational and documentation skills.
Ability to work independently, manage multiple priorities, and meet deadlines.
Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
Spanish bilingual preferred.
Ability to maintain confidentiality.
Pay is dependent on knowledge, skills, abilities, experience and location._

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Companypaid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more employee perks & incentives

People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.

You've never worked anyplace like Sunflower Bank

EOE/AA:
Minorities/Females/Disabled/Vets