Customer Service Representative - Middletown, United States - Inclusively

Inclusively Middletown, United States

3 weeks ago

Description

Inclusively is partnering with a leading broadband connectivity company and cable operator to hire a Customer Service Representative

Please note:

this role is NOT an internal position with Inclusively but with the partner company.

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers.

This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

At a Glance

Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

Profile:
A tech-savvy problem solver who can multitask to repair a variety of services and equipment.

Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free company services where available, and more.

Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology.

We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.

What is the Internet/Voice Representatives role?
It's about building relationships and turning the knowledge you gain in training into customer service wins.

Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track.

Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

It's all about learning and growing.

This may be new for you, but the journey is all mapped out.

There's a lot to learn, and our thorough, fully paid training can make you an authority on our industry-leading Internet and Voice products and services in about a month.

After that, you'll be ready to answer all kinds of technical questions, process orders, and more.

The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades.

Our dedicated mentor program and coaching line ensure you're supported on calls.

One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before.

Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee.

With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with our company.

The benefits are clear.

In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free our products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet/Voice Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED

Preferred qualifications
6 months or more of customer service or related experience
6 months or more of basic technical support experience
6 months or more heavy volume phone experience
6 months or more experience working with computers and multiple software applications

Join us and we'll connect you with...
Outstanding paid training program, with mentoring to ensure your success.
A set schedule that you can plan your life around.
Generous paid time off
Free internet and cable services in our coverage area
Comprehensive health, dental and vision benefits in first 30 days
Best in class Retirement Plans and 401k Match – up to 9% of wages per year.
Educational Assistance up to $10,000/year with no waiting period
A diverse and inclusive team where you will feel valued.
Leaders who will coach and help you develop to your full potential.
And more

Location: 2 Industrial Drive Middletown, NY 10940

Work Environment:
Modern Call Center (In office)

Salary:
$20/hour

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