- Essential Functions:
- Provides technical service support on the installations, inspection, repair and preventative maintenance of Mindray products for customers within their territory.
- Continuously updates technical knowledge on all products and new advances in the field of medical electronics through training and personal study. Works with more senior reps in region to enhance product knowledge.
- Provides telephone support to customers, sales and clinical education staff. Maintains positive, professional communication with customers, regional team members, and national technical support group.
- Documents all activities in accordance with Mindray Service Administrative and Quality system policies and procedures, including and not limited to MDR and field corrections
- Maintains all service contracts in accordance with company service policies and procedures and actively pursues the renewal of existing contracts. Identifies potential service contract customers, provides contract quotations, and seeks the timely closing of all new contract proposals.
- Maintains loaner, test equipment, spare parts inventory, company vehicle, and other company equipment and supplies in good condition and working order. Maintains organized supplies and inventory.
- Provides technical support for Sales and Clinical Education staff.
- Minimum of an Associate of Science Degree or equivalent in electronics with an emphasis in instrumentation, and digital circuitry
- Prior field service experience or hospital biomed experience is preferred.
- Technically proficient in the troubleshooting, repair, and calibration of all Mindray products in the region
- Well-organized, able to function independently, with a minimum of supervision
- Exhibits high level of critical thinking abilities
- Customer-oriented, with good verbal and written communication skills
- Enthusiastic demeanor and a can-do attitude
- Good driving record
- Most hospitals and clinics. Field position which requires approximately 70% travel by car. Ability to lift approximately 75 lbs with or without assistance.
- Must be on-call 24 hours a day, 7 days a week, including holidays, and available for emergency service during off hours.
-
Customer Service Representative
5 days ago
Salomone Hillburn, United StatesCompany Description · Since 1976, Salomone has been a leader in the construction industry across New Jersey and New York. We offer a comprehensive range of building and development services, specializing in concrete production, high-quality building materials, container solutions ...
-
Guest Services Representative
1 week ago
Health Alliance Suffern, United StatesGuest Services Representative · Company: Good Samaritan Hospital · City/State: Suffern, NY · Category: Clerical/Administrative Support · Department: Guest Services · Union: NO · Position: Per Diem · Shift: Per Diem · Req #: 8163 · Posted Date: Jun 13, 2024 · Hiring Range: $ $19.1 ...
-
Customer Service Representative
3 hours ago
Transdev Hillburn, United States· Become a Customer Service Representative at our Hillburn, NY Location · Transdev is proud to offer: $20.00/hour · Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. · Paid time off & vacation. · Our Customer Service Represe ...
-
Customer Service Representative I
5 days ago
Macatawa Bank Allendale, United States** Customer Service Representative I - Allendale** · Job Category: Branch Banking Requisition Number: CUSTO001872 Showing 1 location Job Details · Description · The Customer Service Representative is responsible for processing transactions and paying out funds in accordance wi ...
-
Guest Service Representative
3 weeks ago
Marriott International, Inc New York, United States**Información Adicional** Pay: $27.00-$29.00/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W New York - Times Square, 1567 Broadway, New York, New York, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación rem ...
-
Guest Service Representative
2 days ago
Marriott International, Inc Elizabeth, United States**Información Adicional** Evening Shift · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación r ...
-
Guest Service Representative
5 days ago
Marriott International, Inc New York, United States**Información Adicional** Pay: $ $28.00/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W New York - Times Square, 1567 Broadway, New York, New York, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?* ...
-
Member Services Representative
1 day ago
Planet Fitness Rockland, United States Full time· Are you interested in fitness and wellness? · Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cl ...
-
Customer Service Representative
2 weeks ago
Colonial Surety Company Woodcliff Lake, United StatesAbout Us · Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated "A Excellent" by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important lia ...
-
Customer Service Representative
1 week ago
Colonial Surety Woodcliff Lake, United StatesJob Description · Job DescriptionJob Summary: · The Customer Service Representative will interact with the company's customers by addressing inquiries, assisting with applications and general product questions. · Location: · Woodcliff Lake, NJ · In-office working environment. (Th ...
-
Guest Services Representative
1 week ago
Good Samaritan Hospital Suffern, United States**Job Details**: · The Guest Services Representative manages the communication network of the organization. · **RESPONSIBILITIES**: · - They are responsible to receive the incoming calls and provide the callers with necessary information. · - They are the voice of the organizatio ...
-
Guest Service Representative
1 week ago
Spire Hospitality Park Ridge, United StatesAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile. · communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and · directing calls to the appropriate extension. Rece ...
-
Dispatcher/customer Service Representative
3 weeks ago
A & J Installation Suffern, United States**About us** · Growing and busy HVAC company in need of a Dispatcher / Customer Service Representative preferably in this field and familiar with using HCP Software. · **Responsibilities and Duties** · - Answering incoming customer calls. · - Schedule and coordinate all service c ...
-
Customer Service Representative
2 days ago
Aluf Plastics Orangeburg, United StatesWho We Are: Aluf Plastics is a large manufacturer of trash bags and a wide range of products serving the packaging and container industry. The company comprises two manufacturing facilities, one each in New York and Texas. With over 40 years as a family-owned business, here at Al ...
-
Customer Service Representative
1 day ago
Ultimate Staffing Northvale, United StatesA reputable client of ours, a distribution center near Westwood, NJ, is currently seeking aCustomer Service Representative to join their growing team. The right individual will have previous experience working as a customer service rep in an office setting. If you are looking to ...
-
Customer Service Representative
5 days ago
Ultimate Staffing Northvale, United StatesA reputable client of ours, a distribution center near Westwood, NJ, is currently seeking an experiened Customer Service Representative to join their growing team. The right individual will have previous experience working as a customer service rep in an office setting. If you ar ...
-
Patient Service Representative
1 week ago
Summit Health Passaic County, United States Full timeDescription · The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to ...
-
Customer Service Representative
3 days ago
Ultimate Staffing Services Westwood, United StatesJob Description · Job DescriptionA reputable client of ours, a distribution center near Westwood, NJ, is currently seeking aCustomer Service Representative to join their growing team. The right individual will have previous experience working as a customer service rep in an offic ...
-
Service Representative
2 weeks ago
Cleanaway Waste Management Limited Rutherford, United States**Service Representative / Oil Collection driver** · **Job no:** · **Work type:** Permanent - Full Time · **Location:** NSW · Permanent - Full time position Heatherbrae / Rutherford · Early starts / finishes available between the hours of 5am and 3pm · You will be the face ...
-
Service Representative
1 week ago
Cleanaway Waste Management Limited Rutherford, United States**Service Representative / Oil Collection driver** · **Job no:** 512531 · **Work type:** Permanent - Full Time · **Location:** NSW · * Permanent - Full time position · Heatherbrae / Rutherford · * Early starts / finishes available between the hours of 5am and 3pm · * You will be ...
Field Service Representative - Mahwah, United States - Mindray North America
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionField Service Representative/Columbia SC
Job Summary:
Provides professional technical service and support on the installation, inspection, repair, and preventive maintenance of Patient Monitoring and Anesthesia products in accordance with established Mindray NA Service policies and procedures. Prioritizes and schedules all customer onsite visits to maximize efficiency and ensure customer expectations are satisfied. Perform software upgrades on some products. Maintains positive professional communications with customers, regional team members, and the technical support group.
Actively pursue the renewal of existing service contracts identify potential service contract customers by providing contract quotations, and pursue the timely closing of all new contract proposals. Maintains twenty-four-hour continuous coverage of the territory to provide uninterrupted support and operation of products.
Position Specifications:
Knowledge/Educational Requirement
Skills and Abilities
Physical Demands/Work Environment
Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V