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    Assistant Service Advisor - San Antonio, United States - AutoSavvy

    AutoSavvy
    AutoSavvy San Antonio, United States

    6 days ago

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    Description
    AutoSavvy

    AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals.

    We currently have 20 stores located in 11 different states and we are just getting started.

    AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we're not just saying that.

    Join our team and help make car buying an ecstatic, satisfactory experience


    Compensation:
    $ - $ and hour


    Schedule:
    Monday Friday only

    8:00 AM 5:00 PM


    Job Duties & Responsibilities:
    Responsible for KPI in Customer Service including but not limited to:
    CS Claims % (IUP)
    Monthly CS claims cost gross
    Claims CS cost p/car
    Customer Service Satisfaction
    Answer all calls to Customer Service Number
    Open ticket resolution for all CS Claims management
    Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed
    Manage process for claim for qualified repairs
    Record notes and steps in the process in CDK, DealerSocket, and all applicable systems
    Authorize shop to run diagnostic to confirm issue
    Get pictures of potential repairs
    Work with CS manager to validate repair to confirm parts sourcing and timeline
    Build estimate for parts
    Build estimate for book hours
    Communicate timeline and expectations with customer
    Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances
    Manage customer process for unqualified repairs
    Introduce partner vendors
    Help through the resolution process
    Confirm that customers have been helped and ticket is resolved
    Provide back-up support as needed to the Warranty Administrator
    Enter all sublets into CDK
    Track and monitor all rental and loaner vehicles
    Maintain all customer service reports
    Additional duties as assigned


    Benefits:
    Medical, Dental, and Vision insurance
    HSA Match
    Pharmacy Discount Programs
    Employer paid Life Insurance
    Pet Insurance
    Employee Assistance Program
    Free Mental Health Sessions
    Retirement Plan with Matching
    Gym Discount
    Paid Holidays
    One of the best Paid Time Off policies in the industry
    Employee Vehicle Purchase Program


    Required Skills & Abilities:
    Ability to motivate and manage yourself
    Positive, outgoing, can-do attitude
    Excellent verbal and written communication skills
    Excellent interpersonal, negotiation, and conflict resolution skills
    Excellent organizational skills and attention to detail
    Ability to prioritize tasks and to delegate them when appropriate
    Ability to act with integrity, professionalism, and confidentiality
    Proficient with Microsoft Office Suite or related software


    Required Experience:
    Previous customer service experience required
    Must be 18 years of age or older


    Physical Requirements:

    The physical demands described within are representative of those that must be met by an employee to successfully perform.

    the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

    Must be able to carry and transport up to 25 pounds up to 60 feet.
    Requires sitting for extended periods of time.
    Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.
    Requires being able to hear and speak with others in-person or on the phone.


    All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and having a clean motor vehicle report.

    We're an equal opportunity employer.

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    TAG3
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