- Responds to inbound call inquiries.
- Assist callers navigating/troubleshooting equipment and open escalated technical support tickets when necessary.
- Assist callers with scheduling appointment times at selected locations.
- Open escalated technical support tickets when necessary.
- Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, etc
- Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.
- Responds to all inquiries in a professional, friendly, and timely manner.
- Ability to work remotely, including reliable, high-speed Internet; the ability to troubleshoot common computer issues; and a private, dedicated workspace is required.
- Must have a computer (laptop or desktop, Mac and Chromebooks are not compatible with platform), monitors, and a USB-wired headset.
- Minimum of High School diploma required: additional education preferred.
- Must be able to successfully pass criminal background check.
- Clear and concise verbal communication skills
- Ability to build rapport with callers.
- Must be available between the hours of 9am - 9pm EST, Monday-Friday
- Bilingual in English and Spanish.
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Guest Service Agent
2 weeks ago
Marriott Odessa, United StatesPosition Summary: · A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are al ...
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Ramp Service Agent
2 weeks ago
Signature Flight Support Corporation Odessa, TX, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuit ...
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Titan Industries Odessa, United StatesYOUR FUTURE EQUIPMENT You will accompany our customers on their journey to select the optimal product for their vehicle. Advising customers on the ordered goods through all our communication channels Processing customer inquiries via telephone, email, and live chat Monitoring inc ...
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Remote Bilingual Customer Service Agent
1 week ago
Disabled Veteran Solutions Odessa, United Statesper hour | Odessa, TX, USA | Hourly | Full Time · Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. · At DVS, we pride ourselves in our exc ...
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Operations Manager
2 weeks ago
TAS United Odessa, United StatesWhy work here: We are a rapidly growing business, great opportunity for career advancement. · **Responsibilities will include**: · - Forecasting, scheduling, budgeting for the operations team. · - Communicating with call center supervisors to provide feedback about employee perfo ...
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Insurance and Financial Services Position
3 weeks ago
Chuck Montgomery - State Farm Agent Odessa, United States**ROLE DESCRIPTION**: · As a Insurance and Financial Services Position - State Farm Agent Team Member with Chuck Montgomery - State Farm Agent, you will successfully market the insurance and financial products that manage everyday risks. Your proficient knowledge reinforces your ...
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Customer Relations Representative
3 days ago
Chuck Montgomery - State Farm Agent Odessa, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
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Receptionist - State Farm Agent Team Member
3 weeks ago
Karla Grimes - State Farm Agent Odessa, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Insurance Staff Position
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
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Insurance Account Position
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Odessa, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Laura Edge - State Farm Agent, you will build and develop customer relations ...
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Account Representative
3 weeks ago
Miles Haiduk - State Farm Agent Odessa, United StatesJob Description · Job DescriptionBenefits:Paid time off · Parental leave · Training & development · ROLE DESCRIPTION: · Miles Haiduk - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and ke ...
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Customer Service Representative
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...
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Regional CDL A Dedicated Drivers
2 weeks ago
C3 Trucking Odessa, United StatesJob Details: · Regional, Home weekly · 100% touch freight. · DRIVERS MUST UNLOAD TRUCKS · Account delivers in TX only · $1500+ average weekly · Driver hand unload by single cartons with cargo rollers · HUGE SIGN ON BONUS PAID OUT MONTHLY · Requirements: · 6 months class ...
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Summer Intern
3 weeks ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesWork with the agent to establish and meet marketing goals. · Work wit ...
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Tow Truck Operator/ Recovery Agent
1 week ago
Pegasus Recovery Solutions Odessa, United StatesJob Description · Job DescriptionSalary: $60,000 salary plus commission · Job Description · The ideal candidate for a Recovery Agent is an individual who either has experience in the auto recovery or Towing/PPI field. The candidate must be willing to go the extra mile for our cli ...
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Wireless Retail Sales Associate
3 weeks ago
Mobile Destination Odessa, United States**Position:** Wireless Retail Sales Associate - West Odessa **Location:** 2810 NORTH COUNTY ROAD WEST Ste 2810 Odessa, TX **Job Id:** 167-West Odessa **# of Openings:** 1 **Verizon Wireless Retail Sales Representative** **Verizon by Mobile Destination** Compensation: $ $20.00 per ...
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Receptionist - State Farm Agent Team Member
1 week ago
Karla Grimes - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
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Food Service Specialist
1 week ago
IDEA Public Schools Odessa, United States· Role Mission: The Food Service Specialist ensures that appropriate quantities of food are prepared, portioned, and served to IDEA students. Other responsibilities include but are not limited to: cutting/chopping fruits & vegetables, following recipes, adhering to established k ...
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Front Desk Agent
2 weeks ago
Odessa Marriott Hotel and Conference Center Odessa, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifyin ...
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Front Desk Agent
2 weeks ago
Odessa Marriott Hotel and Conference Center Odessa, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guestâ€'s account upon completion of their stay. Primary responsibilities include: registering guests, making and modif ...
Bilingual Customer Service Agent - Odessa, United States - Disabled Veteran Solutions
Description
per hour | Odessa, TX, USA | Hourly | Full Time
Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.
You will utilize your skills with every contact to achieve the following:
Requirements:
Position start date:
4/15/2024
While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence.