-
Ramp Service Agent
2 weeks ago
Signature Flight Support Corporation Odessa, TX, United States· Job Description · Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuit ...
-
Titan Industries Odessa, United StatesYOUR FUTURE EQUIPMENT You will accompany our customers on their journey to select the optimal product for their vehicle. Advising customers on the ordered goods through all our communication channels Processing customer inquiries via telephone, email, and live chat Monitoring inc ...
-
Bilingual Customer Service Agent
3 weeks ago
Disabled Veteran Solutions Odessa, United Statesper hour | Odessa, TX, USA | Hourly | Full Time · Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. · At DVS, we pride ourselves in our excel ...
-
Remote Bilingual Customer Service Agent
1 week ago
Disabled Veteran Solutions Odessa, United Statesper hour | Odessa, TX, USA | Hourly | Full Time · Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. · At DVS, we pride ourselves in our exc ...
-
Operations Manager
2 weeks ago
TAS United Odessa, United StatesWhy work here: We are a rapidly growing business, great opportunity for career advancement. · **Responsibilities will include**: · - Forecasting, scheduling, budgeting for the operations team. · - Communicating with call center supervisors to provide feedback about employee perfo ...
-
Insurance and Financial Services Position
3 weeks ago
Chuck Montgomery - State Farm Agent Odessa, United States**ROLE DESCRIPTION**: · As a Insurance and Financial Services Position - State Farm Agent Team Member with Chuck Montgomery - State Farm Agent, you will successfully market the insurance and financial products that manage everyday risks. Your proficient knowledge reinforces your ...
-
Customer Relations Representative
3 days ago
Chuck Montgomery - State Farm Agent Odessa, United States**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
-
Receptionist - State Farm Agent Team Member
3 weeks ago
Karla Grimes - State Farm Agent Odessa, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Service Representative
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...
-
Regional CDL A Dedicated Drivers
2 weeks ago
C3 Trucking Odessa, United StatesJob Details: · Regional, Home weekly · 100% touch freight. · DRIVERS MUST UNLOAD TRUCKS · Account delivers in TX only · $1500+ average weekly · Driver hand unload by single cartons with cargo rollers · HUGE SIGN ON BONUS PAID OUT MONTHLY · Requirements: · 6 months class ...
-
Summer Intern
3 weeks ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition Overview · Looking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesWork with the agent to establish and meet marketing goals. · Work wit ...
-
Tow Truck Operator/ Recovery Agent
1 week ago
Pegasus Recovery Solutions Odessa, United StatesJob Description · Job DescriptionSalary: $60,000 salary plus commission · Job Description · The ideal candidate for a Recovery Agent is an individual who either has experience in the auto recovery or Towing/PPI field. The candidate must be willing to go the extra mile for our cli ...
-
Wireless Retail Sales Associate
3 weeks ago
Mobile Destination Odessa, United States**Position:** Wireless Retail Sales Associate - West Odessa **Location:** 2810 NORTH COUNTY ROAD WEST Ste 2810 Odessa, TX **Job Id:** 167-West Odessa **# of Openings:** 1 **Verizon Wireless Retail Sales Representative** **Verizon by Mobile Destination** Compensation: $ $20.00 per ...
-
Food Service Specialist
1 week ago
IDEA Public Schools Odessa, United States· Role Mission: The Food Service Specialist ensures that appropriate quantities of food are prepared, portioned, and served to IDEA students. Other responsibilities include but are not limited to: cutting/chopping fruits & vegetables, following recipes, adhering to established k ...
-
Receptionist - State Farm Agent Team Member
1 week ago
Karla Grimes - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Insurance Staff Position
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Insurance Account Position
1 week ago
Laura Edge - State Farm Agent Odessa, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Odessa, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Laura Edge - State Farm Agent, you will build and develop customer relations ...
-
Front Desk Agent
2 weeks ago
Odessa Marriott Hotel and Conference Center Odessa, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifyin ...
-
Front Desk Agent
2 weeks ago
Odessa Marriott Hotel and Conference Center Odessa, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guestâ€'s account upon completion of their stay. Primary responsibilities include: registering guests, making and modif ...
-
Kitchen Staff I
3 weeks ago
Target Hospitality Corp Odessa, United States** Kitchen Staff I** · **Job Category****:** All **Requisition Number****:** KITCH002764 Showing 1 location **Job Details** · **Description** · **Job Title:** Kitchen Staff I **Reports to:** Head Chef **Level:** Hourly **Scope:** Responsible for maintaining the cleanliness of ...
Guest Service Agent - Odessa, United States - Marriott
Description
Position Summary:
A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable.
Duties and Responsibilities:
− Able to work a flexible schedule, be reliable and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
− Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
− Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
− Answer the telephone in a timely and professional manner.
− Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management.
− Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies.
− Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required.
− Make reservations over the phone using proper sales techniques.
− Know all hotel services, features and local attractions to respond to guest inquiries accurately.
− Efficiently process credit card payments following security protocols.
− Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
− Follow and complete the appropriate shift checklist.
− Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
− Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.
− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
− Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.
Physical, Mental and Environmental Demands:
− Be able to stand for extended periods of time.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area.
− Must have the manual dexterity and coordination to operate all office equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and
Basic Expectations:
− High School Diploma or GED required.
− Experience in Guest Services.
− Excellent communication, customer service and time management skills.
− Able to organize, plan ahead and manage workload.
− A team player, yet able to work independently.
− Ability to work effectively in a fast-paced environment.
− Computer skills, specifically Microsoft Office and use of the internet.