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    Support Technician - Memphis, United States - Gossett Motor Cars

    Gossett Motor Cars
    Gossett Motor Cars Memphis, United States

    1 week ago

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    Description


    Why Gossett Motors?One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its line of franchises and is seeking talented professionals with the ambition and aptitude to become part of the retail automotive industry.

    We are searching for intelligent, energetic individuals with positive attitudes. We will provide the tools to succeed in a fast-paced work environment. You must have a 'can-do' attitude to achieve targeted goals.

    JOB SUMMARYAssist end-users in resolving hardware and software issues by responding to phone and email communication, diagnosing problems, and performing troubleshooting activities.

    Install, configure, test, monitor, upgrade, troubleshoot, and repair computer systems, networks, and peripherals utilizing industry best practices. Involves lifting, moving, and carrying of heavy I.T. equipment. Document, track, and monitor problems to facilitate timely resolutions. Employ established guidelines and instructions to perform daily job functions. Requires 1+ years experience in I.T.


    Responsibilities:
    Provide support for computer workstations and servers; basic application and networking issuesEscalate support issues according to the escalation procedureFoster communication with the end-user to strengthen trust and partnershipProvide onsite or remote support when necessaryAlways be sure work is done at a professional level in both functionality and appearanceMaintain company documentation standards for proper issue tracking and end-user supportEffectively manage time and prioritize issuesProactively recognize issues and plan accordingly before they become large scale problemsMaintain a professional appearanceRequirements:1+ year(s) of working experience with desktops and networking, including Windows 10 OS, Microsoft Office suite , Apple iOSAssociates or Bachelor's degree preferredBasic networking knowledge and troubleshootingExcellent communication skillsAbility to lift and move 50 poundsMicrosoft ADS and Exchange experience is a plusTeam-oriented approachOccasional work outside normal schedule

    Gossett Motor Cars Benefits:
    Team-oriented environmentAdvancement opportunitiesPaid vacation401(k) with company matchMedical InsuranceDental InsuranceVision InsuranceLife and Disability CoverageEmployee car lease/purchase programWellness programOn-site mobile health clinic
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