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    Customer Service Representative - Olathe, United States - D.H. Pace Company, Inc.

    D.H. Pace Company, Inc.
    D.H. Pace Company, Inc. Olathe, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    DH Pace Company, Inc. is growing and aspires to hire a Full-time Customer Service Representative to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company

    The available work schedules are: Tuesday to Saturday 1:00 PM-10:00 PM, Sunday to Thursday 1:00 PM-10:00 PM, and Friday to Monday 9:00am-8:00pm

    Position overview:

    • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
    • Promote all products and services
    • Gather information from the customer to ensure accuracy for our technicians.
    • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
    • Represent the company in a professional manner with good customer service and verbal communication skills
    • Maintain and promote a positive attitude toward customers regardless of the circumstances
    • Other responsibilities as assigned

    This is an excellent entry-level opportunity at DH Pace Company We offer opportunities for advancement and promotions

    Qualifications:

    • High school diploma or GED required
    • Two (2) years of customer service experience, or administrative work preferred
    • Must be able to work independently with little supervision
    • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
    • Excellent verbal and written communication skills
    • Must be proficient with technical applications, including Microsoft Office Suites

    Why DH Pace?

    DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

    Our benefit offerings include:

    • Medical, dental, and vision options: Available on the 1st day of the month following your start date
    • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
    • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
    • Floating Holidays: Up to 2 floating holidays per year
    • Competitive compensation: Including annual performance evaluations
    • 401k retirement plan: Including an employer match
    • Company paid: Life insurance, short-term disability, & long-term disability
    • and more

    Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

    DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

    #ZR

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