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    Practice Assistant II - Boston, United States - Brigham & Women's Hospital(BWH)

    Brigham & Women's Hospital(BWH)
    Brigham & Women's Hospital(BWH) Boston, United States

    Found in: beBee S2 US - 1 week ago

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    Description

    This role qualifies for a sign-on bonus of $750, making it a great opportunity to join the BWH - MGB team

    GENERAL SUMMARY/ OVERVIEW STATEMENT:

    Brigham and Women's Hospital is dedicated to:

    · serving the needs of our local and global community

    · providing the highest quality health care to patients and their families

    · expanding the boundaries of medicine through research

    · educating the next generation of health care professional

    Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

    All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

    People: Focus on serving the community through collaboration and respect

    Self Management: Accountability, professionalism and commitment to growth and development

    Organization: A commitment to quality, service and exceptional performance

    Meeting these expectations is key to the success of your department and the organization.

    This job description includes:

    · General expectations for the position

    · Addendum A - BWH Behavioral Competencies

    · Addendum B - Job Specific Tasks and Responsibilities

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    Actual job duties may vary by department (see Addendum B for more detail)

    · Perform entry level administrative skills under general supervision.

    · Answer and transfer telephone calls.

    · Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.

    · Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.

    · Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.

    · Assist with training and orienting staff as needed.

    · Provide cross coverage as needed.

    · Assist with special projects as directed.

    · Follow HIPAA guidelines for the management of patient privacy and confidentiality.

    · Other duties, as assigned.

    The Practice Assistant II acts as the front door to our busy general surgery practice. The role is part of our New Patient team, focused on answering incoming phone calls from patients and referring providers, as well as managing various referral inputs (Epic, fax, etc.). This person is responsible for scheduling appointments, using a scheduling system for support, and directing questions to the designated coordinator when needed.

    Work as part of a team of 4 in scheduling new patient appointments according to specialty, condition, and preference.

    Calls may consist of a variety of questions and scheduling factors including the patient's preferred location, surgeon, day and time, or procedure type. For more complex situations, the scheduler must partner with the patient to find the best option for their care.

    All employees are expected to always put the patient first.

    Verifies demographics, insurance and reason for appointment/laterality at time of the appointment.

    Refers patients to Patient Service Center (PSC) or departmental designee as warranted.

    Work collaboratively with the administrative team to assist with appointment slots when there is limited availability.

    Use the Automated Call Distribution (ACD) phone system to field calls from patients in an expedient and professional manner to schedule new appointments. This system will be used for all calls taken by the team.

    Request records when needed prior to new patient appointment date.

    Use dedicated 'admin' time throughout the day to handle items such as requesting records, communicating to the team, following up on emails, and attending regular team meetings and trainings.

    The individual can expect to work onsite for 1 month prior to moving to a hybrid work schedule (2-3 days in office). Computer should be provided by employee and appropriately encrypted if they wish to work remotely.

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