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Chestnut Hill

    Practice Assistant II - Chestnut Hill, United States - Partners Healthcare System

    Partners Healthcare System
    Partners Healthcare System Chestnut Hill, United States

    2 weeks ago

    Default job background
    Part time
    Description
    Sign-on bonus eligible


    The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments.

    Customer Service


    • Maintain a professional, courteous and positive manner during all interactions
    • Perform check in, check out, and phone reception duties
    • Verify insurance eligibility
    • Collect copayments and outstanding patient balances
    • Schedule follow up appointments
    • Secure prior authorizations, referrals, and appointments for specialty care and testing
    • Reconcile daily batch and global processing
    • Answer phones and assist patients or route calls to appropriate department
    Teamwork


    • Work collaboratively with co-workers
    • Participate in achieving common goals
    • Share knowledge and expertise willingly
    • Offer/lend assistance as needed.
    Communication


    • Convey information clearly in writing and verbally
    • Listen with empathy
    • Accept feedback in a positive manner
    • Respond to inquiries accurately and in a timely manner
    Professional Relationships and Development


    • Willingly learns new skills, procedures, protocols as they are introduced
    • Attends training and masters new software programs.
    • Attends all mandatory staff meetings

    QUALIFICATIONS:

    • High school diploma or GED required; post-high school education preferred.
    • Minimum one year of applicable work experience required.
    • Additional training in office systems preferred.

    SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

    • Knowledge of practice operations and standards.
    • Understanding of procedures including filing, copying, scanning, printing, and faxing.
    • Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
    • Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
    • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
    • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
    • Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
    • Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
    • Understanding of the appropriate use and importance of related forms.
    • Basic understanding and use of medical terminology.
    • Basic comprehension of insurance types and referral process.
    • Basic comprehension of registration and fiscal information.
    • Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

    WORKING CONDITIONS:
    Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.


    HOSPITAL WIDE RESPONSIBILITIES:


    Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

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