Jobs
>
Minneapolis

    Application Support Analyst - Minneapolis, United States - Inovalon, Inc.

    Inovalon, Inc.
    Inovalon, Inc. Minneapolis, United States

    3 weeks ago

    Default job background
    Regular, Full time
    Description

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

    Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.


    *Seeking an Application Support Analyst to support our clients on the west coast, specifically Hawaii and California.*

    The Application Support Team (Pharmacy BU) works with Specialty Pharmacies to ensure their everyday business needs are being met by the ScriptMed Product line. The Application Support Analyst will be responsible for providing in-depth analysis and working closely with other departments to research and resolve issues related to the ScriptMed Product line. Customers report issues using Inovalon's Help Center and the Application Support Analyst is expected to manage these cases and communicate with customers through to resolution.

    Duties and Responsibilities:

    • Work directly with customers to understand business need
    • Perform all research needed to resolve issues reported by the customer
    • Maintain active communication with a customer via Help Center, email or while on customer calls
    • Review logs in the application to determine root case of an issue
    • Troubleshoot and coordinate with engineering on code changes required due to defects or regulatory changes
    • Provide after hours on-call Support - Part of rotation that supports customers during non-business hours
    • Maintain compliance with Inovalon's policies, procedures, and mission statement
    • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
    • Other duties/projects as assigned

    Job Requirements:

    • Experience in a customer service-related role
    • Critical thinking skills
    • Communication skills. Must be able to give and receive correct information, explain difficult information, and maintain customer service skills
    • Ability to work independently & efficiently in a fast-paced, high-volume environment
    • Strong problem solving/analytical skills, detail oriented
    • Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
    • Organize and manage workload efficiently and prioritize with minimal supervision
    • Strong interpersonal skills, including customer relationship skills in conjunction with the ability to work well in a team environment as well as to work independently and assume responsibility

    Education:

    • High school diploma/GED equivalent

    Physical Demands and Work Environment:

    • Sedentary work (i.e., sitting for extended periods of time)
    • Exerting up to 10 pounds of force occasionally and/or negligible amount of force
    • Frequently or constantly to lift, carry push, pull, or otherwise move objects and repetitive motions
    • Subject to inside environmental conditions
    • Travel for this position will include less than 5% locally, usually for training purposes

    Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

    By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

    Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

    The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

    To review the legal requirements, including all labor law posters, please visit this



    Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
  • Novon Consulting

    IT Support Analyst

    1 week ago

    Novon Consulting Minneapolis, United States

    Job Description · Job DescriptionPerm role · Seeking a sociable, energetic Help Desk Analyst to work in our Information Technology Department - someone who can provide technical assistance to all levels of employees. The ability to work in a fast-paced environment as part of a t ...

  • Hennepin County MN

    IT Support Analyst II

    4 weeks ago

    Hennepin County MN Minneapolis, United States

    The Hennepin County Information Technology (IT) department is seeking a IT Service Desk Support Analyst II to join the IT Enterprise Service Desk team. This position will respond to customers who are experiencing technical issues with computer system Support Analyst, Information ...

  • BCforward

    Application Support Analyst

    2 weeks ago

    BCforward Minneapolis, United States

    Application Support Analyst BCforward is currently seeking a highly motivated Application Support Analyst for a Minneapolis, MN - Remote opportunity. Position Title: [ Application Support Analyst ] Location: [ Minneapolis, MN ] - Remote Anticipated Start Date: [Mar 18th, 2024] Pl ...

  • Mastech Digital

    Operation Support Analyst

    1 week ago

    Mastech Digital Minneapolis, United States

    · Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Operation Support Analyst - Level III for our client in the IT-Services domain. We value our professionals, pr ...

  • BCforward

    Application Support Analyst

    3 weeks ago

    BCforward Minneapolis, United States

    Application Support Analyst BCforward is currently seeking a highly motivated Application Support Analyst for a Minneapolis, MN - Remote opportunity. Position Title: [ Application Support Analyst ] Location: [ Minneapolis, MN ] - Remote Anticipated Start Date: [Mar 18th, 2024] Pl ...

  • Direct Travel

    Product Support Analyst

    2 weeks ago

    Direct Travel Minneapolis, United States

    Product Support Analyst – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations t ...

  • Direct Travel

    Product Support Analyst

    2 weeks ago

    Direct Travel Minneapolis, United States

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Product Support Analyst – Remote · Hourly Full-Time · Professional · Minneapolis, MN, US · 8 days ago · Requisition I ...

  • Direct Travel

    Support Desk Analyst

    1 week ago

    Direct Travel Minneapolis, United States

    Job Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...

  • Direct Travel

    Support Desk Analyst

    1 week ago

    Direct Travel Minneapolis, United States

    Job Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...

  • VISION TRAVEL

    Product Support Analyst

    2 weeks ago

    VISION TRAVEL Minneapolis, United States

    Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and su ...

  • Viva USA Inc.

    Operation Support Analyst

    2 weeks ago

    Viva USA Inc. Minneapolis, United States

    Title: Operation Support Analyst - Onsite · Description: · Responsibilities: · Years of Experience: 5+ years · Technical Skills: · Strong understanding of cloud computing concepts: This includes familiarity with Infrastructure as a Service (IaaS), Platform as a Service (PaaS), an ...

  • Hennepin County, MN

    IT Support Analyst II

    4 weeks ago

    Hennepin County, MN Minneapolis, United States

    Salary: $44, $62,915.35 Annually · Location : Downtown Minneapolis · Job Type: Full-time · Job Number: 24IT20103MV020 · Department: Information Technology · Division: IT Service Desk · Opening Date: 04/19/2024 · Closing Date: 5/3/2024 11:59 PM Central · Description · The ...

  • TEKsystems

    Desktop Support Analyst

    1 week ago

    TEKsystems Minneapolis, United States Contract

    Description: · The Desktop Technician (Contractor) will provide customer service and technical support to all employees and contractors and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position wil ...

  • Integrity Living Options

    Positive Behavior Support Analyst

    1 week ago

    Integrity Living Options Minneapolis, United States

    $500 SIGN ON BONUS · 4 Years of experience working with individuals whom exhibit challenging behaviors · Integrity Living Options, Inc. (ILO) is a Minnesota based organization that provides responsive and respectful services and supports for individuals with a range of disabiliti ...

  • 12639 GSK Consumer Healthcare Singapore Pte. Ltd.

    Sales Support Analyst, Target

    2 weeks ago

    12639 GSK Consumer Healthcare Singapore Pte. Ltd. Minneapolis, United States

    Sales Support Analyst, Target page is loaded · Sales Support Analyst, Target · Apply · locations · USA - Minneapolis - Minneapolis · time type · Full time · posted on · Posted 10 Days Ago · job requisition id · 521019 · Hello. We're Haleon. A new world-leading consumer ...

  • Haleon

    Sales Support Analyst, Target

    2 weeks ago

    Haleon Minneapolis, United States

    Hello. Were Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, were improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Th ...

  • IntePros Consulting

    Technical User Support Analyst

    3 weeks ago

    IntePros Consulting Minneapolis, United States

    Technical User Support Analyst · Contract Role - No C2C · OnSite · Pay Rate: $30/hr · Bring your talents to an industry leader in medical technology and healthcare solutions - were a market leader and growing every day. You can be proud to part of technologies that are rooted ...

  • Inovalon

    Technical Product Support Analyst

    2 weeks ago

    Inovalon Minneapolis, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • Inovalon

    Technical Product Support Analyst

    1 week ago

    Inovalon Minneapolis, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • Inovalon

    Technical Product Support Analyst

    1 week ago

    Inovalon Minneapolis, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...