Jobs
>
Minneapolis

    Product Support Analyst - Minneapolis, United States - VISION TRAVEL

    VISION TRAVEL
    VISION TRAVEL Minneapolis, United States

    3 weeks ago

    Default job background
    Description
    Embark on the next step in your career journey with Direct Travel

    Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications.

    This is a fully remote position.
    Expedition Expectations
    Receive client (internal and external) inquiries via Web Portal and Phone regarding product functionality or problems.
    Research with the clients (internal and

    external)

    to fully diagnose the issue then develop creative solutions and respond within established timelines.
    Provide consultative guidance to customers (internal and external) towards the resolution

    to

    their service issue.
    Troubleshoot and resolve intermediate to advanced issues, or determine resources required to resolve.
    Effectively manage expectations that are set with customers (internal and external).
    Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve client (internal and

    external)

    issues/questions.
    Escalate unresolved client (internal and

    external)

    issues as necessary to ensure timely resolution.
    Routinely update the client on active issues to gain additional information or to advise of status of issues.
    Interface with other Direct Travel departments as necessary to resolve customer (internal and external) issues.
    Maintain working knowledge of all products that you support including new releases and new functionality.
    Passport to Success
    Min of 1-2 years of travel industry reservation knowledge and experience
    Proficiency of at least one GDS - Apollo, Sabre, or Amadeus.
    Knowledge of Concur, Deem, Cytric, Certify, GetThere On-Line Booking tool experience.
    Preference given to

    Cytric

    and Amadeus applicants
    Demonstrate understanding of working principles of CRM (Customer Relationship Management).
    Able to think laterally in solving problems.
    Able to produce coherent instructions and relative documentation.
    Comfortable presenting to/meeting with internal/external staff of all levels.
    Sound working knowledge of MS Office Products.
    Benefits Onboard

    In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.


    Our Brand Voyage:
    About Direct Travel
    Direct Travel is a leading provider of corporate travel management services.

    The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs.

    By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings.

    Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly's Power List.

    For more information, visit

    .
    Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

    If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

    #J-18808-Ljbffr
  • TEKsystems

    Desktop Support Analyst

    2 weeks ago

    TEKsystems Minneapolis, United States Contract

    Description: · The Desktop Technician (Contractor) will provide customer service and technical support to all employees and contractors and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position wil ...

  • Direct Travel

    Support Desk Analyst

    2 weeks ago

    Direct Travel Minneapolis, United States

    Job Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...

  • Direct Travel

    Product Support Analyst

    1 hour ago

    Direct Travel Minneapolis, United States

    Product Support Analyst French Speaking Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Product Support Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/S ...

  • Direct Travel

    Product Support Analyst

    3 weeks ago

    Direct Travel Minneapolis, United States

    Product Support Analyst – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations t ...

  • Direct Travel

    Product Support Analyst

    22 hours ago

    Direct Travel Minneapolis, United States

    Product Support Analyst Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations tea ...

  • TEKsystems

    Desktop Support Analyst

    1 hour ago

    TEKsystems Minneapolis, United States

    : Essential Job Functions Triage user issues and requests. Respond to help desk tickets, telephone calls, email, and walk-up requests for support Manage the tickets in the Help Desk ticketing system Identify, research, and resolve IT problems Troubleshot and maintain computer sys ...

  • Direct Travel

    Analyste Support, Produit Bilingue Francais/Anglais- À distance

    3 days ago

    Direct Travel Minneapolis, United States

    Job Description · Job Description · Analyste Support, Produit - Bilingue Francais/Anglais- À distance · Embarquez pour la prochaine étape de votre carrière avec Direct Travel · Direct Travel a une ouverture immédiate pour qu'un analyste, support produit. Travaillant directement ...

  • Novon Consulting

    IT Support Analyst

    2 weeks ago

    Novon Consulting Minneapolis, United States

    Job Description · Job DescriptionPerm role · Seeking a sociable, energetic Help Desk Analyst to work in our Information Technology Department - someone who can provide technical assistance to all levels of employees. The ability to work in a fast-paced environment as part of a t ...

  • Haleon

    Sales Support Analyst, Target

    5 days ago

    Haleon Minneapolis, United States

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren ...

  • Integrity Living Options

    Positive Behavior Support Analyst

    2 weeks ago

    Integrity Living Options Minneapolis, United States

    $500 SIGN ON BONUS · 4 Years of experience working with individuals whom exhibit challenging behaviors · Integrity Living Options, Inc. (ILO) is a Minnesota based organization that provides responsive and respectful services and supports for individuals with a range of disabiliti ...

  • Haleon Plc.

    Sales Support Analyst, Target

    3 weeks ago

    Haleon Plc. Minneapolis, United States

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren ...

  • Integrity Living Options

    Positive Behavior Support Analyst

    2 weeks ago

    Integrity Living Options Minneapolis, United States

    · $500 SIGN ON BONUS · ** 4 Years of experience working with individuals whom exhibit challenging behaviors** · Integrity Living Options, Inc. (ILO) is a Minnesota based organization that provides responsive and respectful services and supports for individuals with a range of ...

  • Haleon

    Sales Support Analyst, Target

    2 weeks ago

    Haleon Minneapolis, United States Regular, Full time

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren ...

  • Inovalon

    Technical Product Support Analyst

    2 weeks ago

    Inovalon Minneapolis, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • Inovalon

    Customer Product Support Analyst

    21 hours ago

    Inovalon Minneapolis, United States

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...

  • National Marrow Donor Program

    Service Desk Support Analyst

    22 hours ago

    National Marrow Donor Program Minneapolis, United States

    POSITION SUMMARY:Please apply online using a laptop or desktop computer.This position is responsible for providing technology support and troubleshooting for NMDP supplied hardware and software. This role includes recording and tracking incoming incidents to the NMDP Service Desk ...

  • BCforward

    Application Support Analyst

    3 weeks ago

    BCforward Minneapolis, United States

    Application Support Analyst BCforward is currently seeking a highly motivated Application Support Analyst for a Minneapolis, MN - Remote opportunity. Position Title: [ Application Support Analyst ] Location: [ Minneapolis, MN ] - Remote Anticipated Start Date: [Mar 18th, 2024] Pl ...

  • Mastech Digital

    Operation Support Analyst

    2 weeks ago

    Mastech Digital Minneapolis, United States

    · Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking an Operation Support Analyst - Level III for our client in the IT-Services domain. We value our professionals, pr ...

  • Direct Travel

    Product Support Analyst

    3 weeks ago

    Direct Travel Minneapolis, United States

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. · Product Support Analyst – Remote · Hourly Full-Time · Professional · Minneapolis, MN, US · 8 days ago · Requisition I ...

  • Direct Travel

    Support Desk Analyst

    2 weeks ago

    Direct Travel Minneapolis, United States

    Job Description · Job DescriptionSupport Desk Analyst – French Speaking – Remote · Embark on the next step in your career journey with Direct Travel · Direct Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Dir ...