- Do Right: We focus on trust, integrity, accountability, and transparency with every interaction.
- Win Together: We fulfill our purpose, together.
- People First: We take care of every individual with empathy and compassion.
- Own It: We are committed and invested to what we do and those we serve.
- Coordinate, process, approve/deny emergency financial assistance for eligible members and their families.
- Ability to work independently and closely with coworkers to answer questions regarding application information, to determine eligibility, assess need, determine current financial condition, and ability to repay in accordance with AFAS policies and procedures.
- Determine if assistance will be in the form of a loan, grant, or a combination of both. Deny assistance, if appropriate, based on evaluation of causative factors in the applicant's situation, history, and AFAS policy.
- Manages cases with uncommon requests, with amounts over your approval limit, and for exception to policy situations/items. Coordinate with EA leadership when a case is over limit or if there is a question or concern outside of your experience.
- If emergency assistance is not appropriate, make recommendations to the applicant on possible options or other solutions using various resources through information and referrals.
- Attend training and seminars relevant to job enhancement and growth.
- Stay up to date on resources and services that can benefit individuals and their families.
- Maintain records and reports necessary for good casework practice.
- Collaborates with client leadership (if applicable) when needed when customer is in critical financial distress to ensure the best outcome possible for financial well-being.
- Applies appropriate AFAS policies and protocol to ensure fair and equitable assistance is provided.
- Communicate effectively with compassion and in a timely manner on the phone, in writing, on-line, and in person with anyone, including Department of the Air Force personnel at all levels.
- Ability to complete basic math accurately and analyze financial statements, budgets, credit reports and other financial information to determine reasonable and/or feasibility of loan repayment and provide budget counseling referrals as needed.
- Interact/interface with American Red Cross at the national level to approve/disapprove financial assistance requests processed through the ARC under reciprocal agreement.
- Interact/interface, mutual/reciprocal support with relief agencies from Army Emergency Relief, Navy-Marine Corps Relief Society, and Coast Guard Mutual Assistance when needed, to discuss policy, to approve/disapprove requests for assistance to eligible Department of the Air Force service members and their dependents and other military branches personnel.
- Perform after hours, weekend/holiday coverage of Emergency Assistance phone line multiple times per year on a rotating basis and work after hours when emergency situations dictate to support emergency efforts.
- Perform other related duties as required/requested.
- Associate or bachelor's degree – studies in accounting, business, education, finance, social services or management – beneficial.
- Must understand the mission, goals, and core values of AFAS.
- Basic knowledge of military life, unique situations of military members and their families, culture, stressors desired.
- Flexible in daily routines, meet challenges, deadlines and still focus on excellent customer service focus- required.
- Manage multiple tasks effectively and simultaneously and prioritize duties.
- Ability to maintain absolute confidentiality regarding cases/documents received and reviewed.
- Communicate effectively with compassion and in a timely manner on the phone, in writing, on-line, and in person.
- Knowledge of and being able to utilize the Internet, Microsoft Word, Excel, Outlook, and PowerPoint.
- Make sound judgments and have logical decision-making skills.
- Periodically conduct short term travel (1-5 days) to provide organization briefings, events, or training.
- Telework in a quiet, private work area.
- Ability to type 50-60 words per minute desired.
- Must pass a background check.
- Certification in financial counseling may be required after hire.
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Emergency Assistance Caseworker - Arlington, United States - Air Force Aid Society Inc
Description
Job Description
Job DescriptionThis job is a civilian position and does not require military service (including commission and enlistment).
About Air Force Aid Society )
Incorporated in 1942, Air Force Aid Society (AFAS) is an official charity for the U.S. Air Force and U.S. Space Force. AFAS provides a support community where those who are called to serve can achieve and sustain financial stability. In 2022, AFAS provided over $13M in direct assistance to 17,000 Airmen, Guardians, and their families through emergency assistance, education support, disaster relief grants, and community programs. While much has changed over the last 80 years, our mission remains the same: To help Airmen and Guardians when they need us most.
Our core values are the foundation for the way we carry ourselves and conduct business:
Job Summary:
Emergency Assistance Caseworkers serve as the first touchpoint with our clients. Caseworkers are responsible for reviewing, accessing, and determining if financial assistance requests meet criteria for AFAS support. They collaborate with other caseworkers, Team Supervisor and Operations Director to ensure cases are processed in accordance with the organizational goals, mission, strategies, policies, and procedures determined by the COO and CEO. Emergency Assistance Caseworkers perform all day-to-day functions of AFAS emergency assistance application efforts and provide referrals and education for other financial resources if needed. They must be focused on building a strong customer rapport and trust through professional, courteous, and compassionate assistance and must be able to communicate and calmly resolve customer concerns at the lowest level.
This is a full-time, benefits-eligible position based in Arlington, VA. This is a hybrid position with regular office presence 2-3 days a week. Office presence will ultimately be driven by mission requirements.
The potential salary range for this position is $53,200 - $77,600 commensurate with experience and other compensable factors. Starting salary will not exceed midpoint of the salary range, which is $63,400.
Job Responsibilities:
Requirements/Experience:
AFAS Values: Do Right, Win Together, People First, Own It
Monday - Friday. Some rotating after hours, weekends, and holidays needed.
