- Provide venue information to guests about policies and procedures
- Proactively assist guests to enhance their experience
- Answer inquiries about venue programs and services
- Direct guests to facilities and services efficiently
- Resolve guest complaints and assist with employee badge distribution
- Ensure compliance with COVID-19 safety protocols and manage PPE inventory
- Communicate and implement Covid guidelines in adherence to local regulations
- Report maintenance issues promptly and support staffing during busy times
- Assist with VIP programs under the guidance of the Operations Manager
- Check vaccine cards/negative Covid tests for guest entry
- Monitor lost and found items and ensure guest safety through proactive measures
- Check IDs of guests consuming alcoholic beverages
- Handle altercations among guests and maintain a safe venue environment
- Set up and maintain venue areas before, during, and after events
- Record guest inquiries, comments, and complaints
- High School Diploma or equivalent
- Minimum of 2 years in Guest Service and communications
- Strong problem-solving skills and creativity
- Excellent verbal, written, and interpersonal communication abilities
- Sound judgment, tact, and teamwork spirit
- Physically fit for continuous walking, lifting heavy loads, and flexible hours
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Event Staff - Boston, United States - House of Blues
Description
About the Company:
At Live Nation Entertainment, we are the industry leader in live entertainment hosting some of the most renowned companies in the sector like Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These entities passionately connect brands with millions of fans across the globe through strategic music marketing programs.
Live Nation's Concerts Division is the birthplace of tours, where artists thrive, and fans immerse themselves in the live music adventure.
From managing our Amphitheaters to the Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a dynamic work environment filled with endless opportunities. Our benefits range from complimentary concert tickets to pet-friendly workspaces, along with progressive perks like student loan reimbursement and adoption/fertility support. It's no surprise that we have been recognized as a Great Place to Work and featured in People Magazine's '50 Companies that Care' list. We value diversity and strive to create an inclusive community where everyone can excel and feel a sense of belonging.
Join us now and be part of our shared passion for live music with Live Nation.
Who Are You:
Passionate, driven, and resourceful? At Live Nation Entertainment, we seek individuals with an entrepreneurial spirit who are committed, innovative, and forward-thinking. If these qualities resonate with you, then read on to explore your potential fit with us.
The Job:
The Event Staff role involves engaging guests to ensure they have a memorable experience at MGM Music Hall Fenway.
What This Role Will Do:
At Live Nation, we are devoted to fostering a diverse and inclusive workplace where individuals are encouraged to bring their authentic selves. Our commitment extends to supporting work-life balance and personal development. We welcome applications from candidates regardless of gender, race, age, or other backgrounds, in alignment with applicable laws and regulations.
About Us:
Live Nation Entertainment, a globally recognized leader in the live entertainment and ticketing industry, is dedicated to providing exceptional experiences across various segments of the entertainment sector. From pioneering software at Ticketmaster to iconic venues at House of Blues, we offer a wide array of opportunities for professionals to grow and excel. Our valued employees receive competitive benefits, including generous vacation time, healthcare plans, and retirement options. We also provide unique programs such as student loan repayment, paid caregiver leave, and exclusive perks like free concert tickets and festival access. Join us at Live Nation Entertainment and step onto the grandest stage for your career.
