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guest service night specialist - Doral, United States - JW Marriott Marquis
Description
Job DescriptionJob Description
Location:
JW Marriott Miami | 1109 Brickell Ave, Miami, Florida, 33131, USA
Compensation:
Hourly
Schedule:
Full-Time
Position Type:
Non-management
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
much more
JOB SUMMARY
During the overnight hours, complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key or mobile keys.
Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room.Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.
Our VisionTo be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.
Our Core ValuesWe Inspire People
We Embrace Innovation
We Pursue Accountability
SOCIAL MEDIA SITES
Marriott Careers:
JW Marriott Miami
Website:
-jw-marriott-miami/
Instagram:
Facebook:
Twitter:
Maps:
-jw-marriott-miami/
E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.
MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
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