Zero Defects Supervisor - Miami, United States - DHL

DHL

Verified Company

Miami, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What makes DHL great?Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today
We are currently hiring a
Zero Defects / Process Improvements Supervisor (L2)at the
Miami Hub.

TheSupervisorwillplan and lead shift operationsto deliver world class shipment monitoring and resolution support by setting and driving high performance expectations of theteam, ensuring a healthy operating environment through regular feedback andmanage the implementation ofglobally defined processes to ensure shipments under distress are identified andresolved.

Key Accountabilities:

Ability to provide quality and timely information and counsel with regards to activities, issues and development in the QCC/FSC
Ability to lead shipment investigation, coordinate actions and ensure relevant parties are kept informed of progress
Support the QCC Specialists by directly intervening in any difficult and complex escalations requiring immediate attention
Ensure that all agreed team policies and procedures are communicated and followed
Develop user friendly solutions that meet the business need
Develop a culture of quality and service excellencePresent and support the QCC/FSC concept, objectives and benefits to customers
Develop process improvement projects, coordinate with key stakeholder on changes and communicate outcome
Onboard solutions for specialized customers, ensure implementation success after hyper care period

Skills & Qualifications

Functional knowledge in handling air cargo and warehouse operations.
Knowledge of DHL's business and core processes to make relevant assessments and recommendations
Decision making skills to take clear and prompt decisions within main operational responsibilities
Organizational skills plan and optimize the different operational procedures related to Flight Operations, ACS, the Warehouse, and the staff in charge, to achieve compliance with the standards and internal requirements needed to meet the schedules of the aircraft
Excellent communication skills and demonstrated fluency in written and spoken English. Bilingual in English and Spanish is aplus
Ability to identify, analyze and solve Flight Operations and ACS operational problems, to guarantee a timely and effective operation, in compliance with the GSOP of the company
Surpass the high standards of quality, efficiency, and safety and security with respect to the management of flight coordination and the warehouse operation, as well as delivery times and reception off loads
Ability and willingness to work flexible hours including day or night shift, including weekends and holidays
Ability to work independently and exercise sound judgment
Minimum two years' experience in a supervisory position. Preferably in air operations, controlling operational processes, handling Air Cargo, and Warehouse
High School or GED equivalent. Preferably technical studies/university

LANGUAGE:
Fluent English

LOCATION:
Miami,

FL

TRAVEL:
Less than 15%

Work Authorization
**DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.