- Provide 1st/2nd/3rd line engineering support to the product
- Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.
- Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.
- Defining and implementing regular maintenance and health monitoring procedures.
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.
- Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.
- Participate in a 24-7 Out of Hours call out rotation
- Working knowledge of Windows server and client technology, ideally supporting web applications and services
- Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).
- Network operations experience (firewalls, network security groups etc)
- Experience with SIPREC and VoIP Recording
- Experience running scripts from PowerShell or similar
- Experience with web application and services configuration management
- Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
- Excellent written and spoken English
- Good listener, able to identify and validate assumptions
- Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Focused and calm under pressure
- Careful record keeping
- Able to use initiative and to work effectively both independently and as part of a team
- Experience with Logging and Recording Solutions
- (Optional) Experience to Azure Portal and familiarity with Azure services
- Technical writing skills
- Experience querying Web API's
- Experience of configuring Application Monitoring and Dashboards
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Support Engineer
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Barclays New York, United StatesSupport Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology e ...
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Support Engineer
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Software Guidance and Assistance, Inc. New York, United StatesSoftware Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...
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IT Support Engineer
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Anthropic New York, United StatesAbout Anthropic · Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and busin ...
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Adyen New York, United StatesThis is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...
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Mainframe Support Engineer
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Dexian New York, United StatesRole: Mainframe Support Engineer · Locations: New York, NY · Duration: 12+ Months (Possible Extension) · Responsibilities: · Experience with AS/400 OR System/36 OR RPG/RPGLE. · Ability to troubleshoot technical issues. · Experience in analyzing and solving problems. · Strong SQ ...
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IT Support Engineer
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TEKsystems New York, United StatesOur client, a management services firm in midtown Manhattan, is looking for a candidate with a solid combination of customer service and technical troubleshooting to be part of a small team proviidng end user support for an environment of about 100 users with issues involving Win ...
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Sapio Sciences York, United StatesCompany Summary: · Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passi ...
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SRE Support Engineer
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Huntress Talent New York, United StatesThe ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. · R ...
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The Cypress Group New York, United StatesJob Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...
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Network Engineer/Support Engineer
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ShiftCode Analytics Jersey City, United StatesNetwork Engineer/Support Engineer Duration: Long Term Contract months · Visa - Usc ,Gc , GcEad · Location: Hybird 2 days onsite 3 days remote in Paramus NJ or Milwaukee WI. · 3 days a week traveling to site locations across US . · The Network Engineer will be part of a multi ...
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Pre-Trade IT Support Engineer
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New Millenium Consulting New York, United StatesJob title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...
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Maintenance Engineer and Fleet Support
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Cyient New York, United States Full timeDescription · Potential work locations – US North-East (Boston, New York City, Washington DC, New Castle and Philadelphia). · Duration : 12 months · Responsibilities : · Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validatio ...
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Maintenance Engineer and Fleet Support
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Cyient New York, United States Full timeDescription · Potential work locations – US North-East (Boston, New York City, Washington DC, New Castle and Philadelphia). · Duration : 12 months · Responsibilities : · Within the Maintenance Project, the on-Site support engineers are responsible for: · During dynamic validatio ...
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Federal Support Engineer 2
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Datadog New York, United StatesFederal Support Engineer 2 · New York, New York, USA · We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical ...
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Product Support Engineer
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Facilities Engineering Support
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Discover International New York, United StatesHi Network, · One of our clients is currently looking for a Facilities Engineering Support for a 6-month contract to be based in Albany/NY. · The ideal candidate will have to fulfill the following responsibilities: · Overseeing and executing work within the Facilities Engineering ...
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Desktop Support Engineer
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Bernard Nickels & Associates New York, United StatesJob Title: Desktop Support Engineer · Job Overview: · Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This ...
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Video Support engineer
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Softnet Consulting Inc. Nyc, United StatesVideo Support engineer · Loc: NYC, NY---Onsite from Day1--Need strictly locals · Duration: Long term contract(24+ months) · Confirm Rate: $open/hr. on c2c or w2. · JOB DUTIES AND RESPONSIBILITIES: · Seeking a dedicated Junior Support Engineer to manage our Client's extensive vid ...
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Onsite IT Support Engineer
4 weeks ago
Thrive Networks New York, United StatesWill onsite in Midtown West (upper 50s and 5th Ave) 5x per week · About Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, eng ...
Technical Support Engineer - Hoboken, United States - NICE
Description
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
So, what's the role all about?
Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.
Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.
How will you make an impact?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr
Enjoy NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 3995Reporting into: Manager, Service and Support
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Technical Support Engineer professionals in Hoboken
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Miranda Famous
Physics Student at Stevens Institute of Technology
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Alejandro Tavella
Data Strategy - Data Integration - Data Management