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Customer Service Representative - Fort Edward, United States - Andritz
Description
Purpose Statement
Reporting to the Global Product Manager, you will provide customer service support to customers, Sales Managers, and regional sales entities (domestic and international) on behalf of the organization. In addition, you will provide information about products and services, take orders, respond to concerns, process orders and returns for the pulp and paper industry.
Job responsibilities and tasks
Create and supply quotations to customers, Product Managers, and sales force, enter and expedite orders, while
maintaining customer pricing, all per terms, conditions, and scope
Review customer orders for accuracy and completeness prior to order creation and release for manufacture
Create customer orders in SAP and confirm to customers
Purchase and work with vendors to fulfill order requirements
Coordinate delivery and customer order requirements with the logistics department
Communicate special shipments, shipment dates, and date changes to the regional sales entities, Sales Managers, and/or customers
Maintain and reconcile customer consignment inventory, while keeping agreement appendix current
record details of customer contacts and actions taken
Maintain consignment and make & hold inventory levels as agreed with customer while keeping agreement schedules current
Provide back up for Customer Service Department as needed (additional support or during others absence)
Maintain all important documentation related to each order from start to finish of the order process
Respond timely to customer requests, ship dates, order status etc.
Follow up with Vendors
Education, professional experience and qualification preferred/required
Bachelors degree or equivalent experience
2-4 years previous experience in a customer service role
Knowledge of shipping terms and conditions, strongly preferred
Solid writing and communications skills (verbal and in writing)
Strong background with Microsoft Office (Word / Excel / PowerPoint) is a need
Experience with an ERP system, preferably SAP
Comply with all Company policies, procedures, safety requirements, and represent Company interests at all times
Work independently or as a team member in a fast-paced environment
Complete all required documentation, accurately
Strong analytical skills, detail oriented, organized, accurate
Capable of managing and completing multiple tasks independently with very limited outside input
Ability to learn and retain many details and apply that knowledge going forward
Ability to consistently maintain a high level of productivity and urgency with a positive attitude in a high volume, fast-paced, moderately stressful environment
Physical and Mental Qualifications
Position performed in an office and/or home office-remote environment. Environment: Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals. Physical conditions for position: Sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs. Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment. All tasks performed with or without reasonable accommodations.
Travel percentage (include country or region name)
N/A
We are an AA/EEO/Veterans/Disabled Employer. Legal status to work in the US is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
