Amazon Liaison/customer Service Representative - Queensbury, United States - Morris Products

Morris Products

Verified Company

Queensbury, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB SUMMARY
This position is focused on Amazon growth. Along with responding to incoming customer inquiries via telephone.

May resolve issues or questions related to status of an order, shipping, quality, sales, warranty, or any other customer service-related matter.

Spends majority of time on the phone with external customers. Also works with internal sales team, warehouse, and shipping staff to assist in resolving issues.

DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

Specific duties include, but are not limited to:

Resolve customer issues/problems within a specified time frame
Handle purchase order discrepancies in a timely manner according to established deadlines, gather information to provide accurate product lead time and order ship dates
Handle pricing request and research existing quotes
Track shipments via internet
Advise customers of credit denials
Initiate credit and return authorization requests
Initiate lost or damaged freight claims
Promote focus products to obtain company sales/profit goals
Work closely with field representatives to provide superior service
Various administrative functions including filing, data entry and administrative support functions for customer service department
Prepare files for season expansions, assemble spreadsheets, and upload new items to E-Commerce marketplaces using listing tools
Troubleshoot and address issues with listings and/or marketplace standings.
Perform market research on new and potential products to expand product coverage in E-Commerce marketplaces.
Think critically and work with leadership on ways to refine and implement efficiency improvements.
Various projects as assigned by the supervisor to increase company health and productivity.
Assist with other duties as needed

SKILLS AND EDUCATIONAL REQUIREMENTS
Must be able to work in a fast paced, high volume environment, and have a strong attention to detail. Must be a proactive "self-starter" who can work well without supervision. Must have ability to prioritize and resolve customer related issues effectively with limited supervision. Position requires a high energy level & ability to prioritize heavy volume workload. Analytical and detail skills a must. Experience with industry standard software programs such as Microsoft Office required.

INTER-RELATIONSHIPS

Directions are given by the Operations Manager.

Regular interface with all levels of corporate employees and contact with field staff as well, particularly warehouse and shipping, and outside sales team.

High level of contact with outside customers.

WORKING CONDITIONS
Smoke-free, professional office environment. Workstation may be in a high traffic area within a busy department. Standard workweek is 28 hours

PHYSICAL REQUIREMENTS
Must have the ability to use hands and fingers to complete tasks quickly and efficiently.

In addition, must have the ability to move freely throughout the facility without physical limitation, and capacity to sit for long periods of time.

Must be able to lift to 25 lbs., and have the ability to bend, stoop and reach.

Pay:
$ $19.20 per hour

Expected hours: 40 per week

Benefits: