- Assist in the daily workflow of the Service group, including scheduling of RMAs, Validation Test, Service calls, or other tasks as assigned by SBU Manager.
- Providing root cause analysis data to applicable departments.
- Repair parts, assemblies performing mechanic tasks.
- Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library.
- Writes RMA's as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
- Provides field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
- Keeps record of service calls, sales orders, RMA's, warranties and credits as directed and required.
- This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement.
- Experience in gear trains, clutches, brakes, and other mechanical elements and/or electronic systems.
- Ability to read hydraulic and electrical schematics and performing diagnostics of hydraulic and electronic systems a plus.
- Basic/entry knowledge of mechanical and/or electronic elements systems.
- Basic knowledge of troubleshooting of mechanical and/or electronic systems.
- Basic ability to gather data, write reports, and present findings.
- Must be able to travel as required and /or directed.
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Field Service Representative - Jenks, United States - Key People Key Positions
Description
Job Description
Job DescriptionPay: $20.00/hr+Service TechnicianSouth Tulsa LocationPay: $20.00/hr+ depending on experienceHours: 7:00am to 3:30pm, You will off every Wednesday and every other Weekend. Overtime and Holidays are a requirement.Job Description:
Our office is located at 9717 E. 42nd St (TechRidge Office Complex on 42nd and Mingo), Tulsa, OK. Please bring a resume and 2 forms of government issued identification that prove identity and eligibility to work in the U.S. between the hours of 8am to 3pm, Monday through Friday.
Key Personnel is an Equal Opportunity Employer.
