- Partner with and advise clients on CX, product or digital strategies and solutions. This could include growing customer experience capabilities internally for the client or building strategies, concepts and experiences for them.
- Assume primary responsibility for the client relationship(s) throughout the project lifecycle.
- Plan and facilitate client white-boarding sessions, design workshops, and project meetings.
- Develop executive-level storytelling presentations, simplifying complex findings and concepts to drive action and decision making.
- Analyze market and competitive data to discover trends, best-practices, threats, and provide recommendations.
- Define users, segments, and channel strategy. Develop plans for products, programs, and/or services.
- Create multi-year transformation roadmaps of various complexity levels and document initiatives and programs into executive one-pagers to enable funding.
- Lead the implementation of transformation programs and workstreams that impact the client's business across all departments/divisions.
- 10+ years in CX and/or product and digital strategy related work.
- Ability to develop rapport and partnerships with clients at all levels of the organization.
- Previous professional consulting firm experience that led to proficiency in scoping work, owning a project engagement, articulating how to optimize human experiences, and developing trusted client partner relationships.
- Ability to work with cross-functional teams and develop ideas to bring together business objectives and consumer needs.
- Ability to lead teams to use customer experience maturity models to define the right transformation plan.
- Ability to lead teams through qualitative and/or quantitative customer research analysis.
- Experience designing and creating journey maps, implementation roadmaps, and/or service blueprints.
- Background in digital product ideation and development.
- Proven ability to work closely with technology teams and basic familiarity with the systems and processes required to build apps and websites.
- Ability to present and explain complex concepts in easy-to-understand terms to groups ranging from executives to project team members and other stakeholders.
- Strong problem-solving and team leadership skills.
-
Strategy & Transformation Consultant
1 week ago
Guidehouse Atlanta, United StatesJob Family · Operational Effectiveness Consulting · Travel Required · None · Clearance Required · Ability to Obtain NACI · What You Will Do · Strategy and Transformation Consultants help our clients transform their business processes, develop and implement organizational s ...
-
Strategy & Transformation Consultant
2 weeks ago
Guidehouse Atlanta, United StatesJob Family : · Operational Effectiveness Consulting, Strategy & Transformation Consulting · Travel Required : · Up to 10% · Clearance Required : · Ability to Obtain Public Trust · What You Will Do : · As a strategy and transformation Consultant with Guidehouse you willl se ...
-
Fraud Strategy Consultant
2 weeks ago
Regions Bank Atlanta, United StatesThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, ...
-
Kaiser Permanente Atlanta, United States: · Technical Summary Statement: · The Strategy Consultant IV role will support the market's service areas, and work with operational leaders in the area, as well as the internal Delivery System Strategy team, to understand service delivery needs, gaps, and drive long-range str ...
-
Strategy Consultant IV, Delivery System Strategy
3 weeks ago
Kaiser Permanente Atlanta, United States: · Technical Summary Statement: · The Strategy Consultant IV role will support the market's service areas, and work with operational leaders in the area, as well as the internal Delivery System Strategy team, to understand service delivery needs, gaps, and drive long-range stra ...
-
Dovel Technologies Atlanta, United StatesStrategy & Transformation Managing Consultant page is loaded · Strategy & Transformation Managing Consultant · Apply · locations · US - GA, Atlanta · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · 17633 · Job Family : · Strategy & Transfor ...
-
Strategy and Operations Consultant
3 weeks ago
SEI Atlanta, United StatesWHO WE LOOK FOR · An SEI Consultant is amaster communicator and active listenerwho understands how to navigate an audience.Self-aware, almost to a fault, SEI consultants keenly understand how to adjust their approach based on the situation. Following alogical, fact-based approac ...
-
Managing Consultant, Data Center Strategy
1 week ago
Ramboll Group A/S Atlanta, United StatesEYP Mission Critical Facilities, part of Ramboll Americas Engineering, is an innovator and a market leader in sustainable Data Center Consulting & Strategy, Design, and Commissioning with a 25-year history of excellence in the industry. Numerous Fortune 500 companies and top tier ...
-
TEPHRA Atlanta, United States: · Digital Marketing Strategy Consultant · Location: any US location, candidate must be open for extensive travel to client sites on weekly basis · Key Responsibilities: · Digital Marketing Thought Leader who engages with CXO/SVP/VP/Director level audience in customer organi ...
-
Digital Marketing Strategy Consultant-Digital
2 weeks ago
TEPHRA Atlanta, United States: · Digital Marketing Strategy Consultant · Location: any US location, candidate must be open for extensive travel to client sites on weekly basis · Key Responsibilities: · Digital Marketing Thought Leader who engages with CXO/SVP/VP/Director level audience in customer organiz ...
-
Strategy Consultant II, Strategic Planning
1 week ago
Dice Atlanta, United StatesDice is the leading career destination for tech experts at every stage of their careers. Our client, Kaiser Permanente, is seeking the following. Apply via Dice today · Description: · Job Summary: · In addition to the responsibilities listed above, this position is also respon ...
-
Workday Atlanta, United StatesYour work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us ...
-
Kaiser Permanente Atlanta, United StatesJob Summary: · In addition to the responsibilities listed below, this position is responsible for developing, implementing, and evaluating learning plans and programs for assigned area(s) of responsibility to meet departmental learning objectives while serving as a trusted learni ...
-
Experient Group Atlanta, United StatesJob Description · Job Description ABOUT US · ExperientX is the customer experience practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies ...
-
Workday Atlanta, United States1. Provide the best possible experience on our site · 2. Collect statistics to optimize site functionality · Implementation Strategy Consultant, Professional Services Automation (PSA) page is loaded · Implementation Strategy Consultant, Professional Services Automation (PSA) · ...
-
Director, CX/Product/Digital Strategy Consulting
2 weeks ago
Experient Group Atlanta, United StatesABOUT USExperientX is the customer experience practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies to deliver meaningful business value ...
-
SalesGlobe Roswell, United States** Local Candidates ONLY able to commute into the SalesGlobe Atlanta office 3x's a week ** · Location: Historic Downtown Roswell, GA · SalesGlobe is a sales effectiveness consulting firm that solves some of the toughest sales challenges. We develop creative data-driven solutions ...
-
Phoenix Industries Atlanta, United StatesDOUGLAS is the leading omnichannel provider for premium beauty in Europe. The company inspires its customers to live their own kind of beauty by offering a unique range of products online and in approximately 1,850 stores. DOUGLAS is the preferred partner for brands and offers a ...
-
Lean Expert Administration
3 weeks ago
Quantum Dynamics White Hall, United StatesPacific International Recruitment is an exclusive personnel consultancy with over 25 years of experience in placing specialists and executives. With our headquarters in London and additional locations in Düsseldorf and Philadelphia, we support our clients and candidates in EMEA a ...
-
Senior ERP Consultant/ Project Manager
3 weeks ago
Stellar Enterprises Fulton, United StatesAbout the Company · Welcome to your IT system house. Are you looking for effective solutions for a demand-oriented IT infrastructure that reflects all processes of your company? Do you want to improve communication and collaboration between your employees, business partners, and ...
Director, CX/Product/Digital Strategy Consulting - Atlanta, United States - Experient Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
ABOUT USExperientX is the customer experience practice within Experient Group. We build world-class solutions by focusing on the right blend of customer empathy and practical, measurable business results. We partner with Fortune 500 companies to deliver meaningful business value through ambitious programs. We are known for being the best at customer experience, and we approach everything with a sense of excellence and pragmatism.
Location: Atlanta, GA
ABOUT YOU
You're smart and insatiably curious. You feel deep empathy for your client's challenges and their customers' challenges. You understand that great customer experience is just as much science as it is art. You can calculate business value and are confident in linking customer experiences to measurable business outcomes. You're excited by what you do, you love solving hard problems with fun people, and you care a lot about delivering excellence.
WHAT YOU'LL DO