- Maintain technical knowledge and competency in all desktop related technologies
- Maintain and operate client's server Infrastructures, including but not limited to patch installations, critical security updates, backup maintenance
- Installation of monthly patches and critical security updates
- Maintaining proper backup and disaster recovery solutions for clients
- Provide support via communication by phone, remote assist and on-site as required.
- Communicate and assist clients by phone, remote access and email regarding service tickets
- Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed
- 3+ years of hands-on experience in IT Support
- Desktop Support/ Network Support
- Desktop and LAN support
- Installing, configuring, troubleshooting and maintaining Windows 10 and 11 and Windows Servers
- Computer and network hardware/software troubleshooting, repair & upgrade knowledge
- Must be able to install new workstations, add to network and configure for users
- Experience with maintaining network infrastructure
- Punctuality
- Follow-up on any task through completion and verification.
- Ability to properly document events & incidents as required (whether it was service tickets, email to clients, reporting to management Etc.)
- Team player – work well with others.
- Service oriented personality – someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, "seeing it through" even when facing frustration and confrontational attitude by clients.
- Experience with maintaining network infrastructure
- Experience with VLANS
- Experience with Firewall setup and troubleshooting
- Experience with Microsoft 365 Azure / Entra
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
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IT Technician for MSP - Mahwah, United States - Mazteck Inc
3 weeks ago
Description
Mazteck IT, is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and other technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.
Responsibilities for the jobs
Qualifications and Skills
What are we looking for the person we wish to hire:
Good working habits :
Ideal candidate - IT Technician - Information Technology - IT Support - IT Help Desk - IT System Administrator - IT Desktop Support - Computer Technician - IT Technical Support - Managed Services Provider - MSP
Requirements
Benefits
